Materials handler leader - logistics service

Administrative Clerk LeadTo accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.Enter customer orders and scan / index documents as required.Schedule the delivery of customer loads.Properly document orders in computer and update customer contact information.Maintain communications with customers regarding changes delivery schedules and potential service failures.Handle all billing for the Inbound DepartmentTrain associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.Clearly understand goals, policies, and procedures of RJW as well as those of the customers.Communicate customer problems, leads, and inquiries to the appropriate personnel.Update reports as required by operations manager and COO.Assist local dispatcher in update of Tee Cards.Positive telephone personality.Capable of being trained to be 'Phone Assertive'.Exceptional customer service skills.Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.Qualifications:Basic office clerical skills.3 -- 4 years of clerical experience.Basic transportation / logistics experience.Education and/or Experience Required:High School Diploma or general education diploma (GED) is preferred.Language Skills Sets:Must be able to communicate, read, write, and speak English.Ability to effectively present information and respond to questions from groups of managers, clients, and customers.Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Computer Skills:To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.Must be able to activate phone systems utilizing keyboards and buttons.Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.Must be able to speak and communicate clearly over telephones.While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. This job description is intended to provide general information about the Administrative Clerk Lead position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Administrative Clerk Lead, nor are the lists of the physical requirements and environmental conditions exhaustive. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period.