Head of Recruiting & HR

This job is with Gilead Sciences Inc., an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

Join Gilead and help create possible, together.
Gilead HR is undergoing an exciting journey to modernize our employee experience, streamline our existing processes, and align our service delivery on a global scale while retaining the ability to provide personalized support during the moments that matter to employees. This is an exceptional opportunity to partner across HR and key stakeholders to shape and influence how we provide services to all Gilead employees and drive excellence and innovation in HR.
The HR Operational Excellence team will serve as a center of excellence for process and continuous improvement of our HR services globally. This team reports to our Director HR Operational Excellence. As part of this team, this position will be responsible for creating operational excellence in our HR services and processes, by partnering with COEs, HRBPs, HRSS, and our HR Strategy & Operations teams to apply process improvement.
As the Associate Director, HR Operational Excellence , you will be responsible for shaping, implementing, and continuously refining the delivery of a frictionless employee experience in partnership with Global Process Leads and the Shared Services teams. In your role, you will analyze data, gather feedback from the organization, and engage stakeholders to drive improved process and business performance in support of the E2E Process improvement strategies. This position will work with key stakeholders across the global HR organization: Total Rewards, Talent Acquisition, Talent, Development & Inclusion, HRBPs, and HR Strategy & Ops - as such, having strong communication skills, stakeholder influencing abilities, strategic thinking, executive presence, business, and financial acumen are key.
The ideal candidate should have strong experience and be well versed in both project management and process improvement techniques and methodologies.
Lead process design and continuous improvement efforts, partnering with key stakeholders in HR, Legal, Public Affairs, IT, and Finance for sustainability and compliance. Lead analysis of experience and process performance (cost, speed, quality) to provide quantitative assessments for demonstrating value as well as strategic planning and investments Leverage employee/customer/data insights to drive prioritized service, process and technology solutions to further enhance global service delivery
Coordinate and synchronize efforts of regional HR Shared Services delivery, COEs and Operational Excellence to ensure operational standards are deployed to drive a consistent employee experience that is both effective and efficient
Support our focus to become a metrics-driven organization by building performance metrics and reporting into our HR processes, ensuring SLAs and KPIs are measurable and effective
Establish strong standards for ongoing training and documentation for all processes and activities
Monitor the effectiveness of implemented process improvement recommendations through quantitative and qualitative KPIs
Project Management
Adapt and implement project management methodologies and tools to design and deliver key HR processes, coordinate various workstreams and ensure projects are rolled out to the business in a timely, well-coordinated and high-impact manner
Establish project governance, outcomes and measures, scope and recommend resourcing. Organize teams, structure the work and set timelines through comprehensive project plans, and ensure timely deliverables, assessing risks and anticipating obstacles
PhD and 2+ years of relevant experience
Experience must include leading cross-functional projects
Previous experience as Shared Services, HR Business Partner or Center of Excellence team member preferred
Knowledge of HR E2E processes and added complexities of global/multi-national operations
Significant experience in facilitating process improvement workshops
Strong knowledge of process improvement techniques such as Lean, Six Sigma, Kaizen, or Value Stream Mapping Excellent verbal, written, and interpersonal communication skills are required. Proven track record in strategic thinking, project management and managing change
Able to assess and prioritize conflicting business priorities, quickly resolve issues and address root causes while multi-tasking in a high-pressure environment Able to lead by influence outside of hierarchy and build strong, collaborative relationships within and outside of HR
Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex