Customer Service Plumber

Overview

Join the Heritage Home Service team as a Licensed Residential Service Plumber in Worcester, MA!

Are you an experienced Licensed Residential Service Plumber looking for a rewarding career with a company that genuinely values its employees? Join our fast-growing and dynamic team at Heritage Home Service today! At Heritage, we uphold a strong commitment to excellence, integrity, and professionalism. We offer an environment where your expertise is valued, and your hard work is rewarded. As a part of our team, you will have the opportunity to make a meaningful impact within the local community.

Heritage Home Services provides trusted home comfort solutions throughout Auburn, MA, and the surrounding Central Massachusetts communities. We offer expert plumbing, heating, cooling, electrical, and indoor air quality services, delivering reliable workmanship and exceptional customer care on every job.

Important:

This is not an apprentice or entry-level position. Applicants must meet the certification requirements listed below to be considered.

Why Choose Us?

Competitive, performance-based pay

High-quality residential HVAC environment

Supportive team culture and advanced tools

Long-term stability with a respected family-run company

Clear career advancement and cross-training opportunities

Innovative leadership focused on growth and investing in people

Responsibilities

Repair plumbing systems in residential buildings to ensure compliance with safety standards

Conduct thorough diagnostics to identify and efficiently resolve plumbing issues

Upgrade existing plumbing systems for enhanced performance and energy efficiency

Communicate effectively with customers, providing recommendations for optimal solutions

Uphold safety standards to safeguard the well-being of homeowners

Qualifications

Valid Massachusetts plumbing license (Required)

Proven experience as a residential plumber

Knowledge of plumbing codes and regulations

Strong troubleshooting skills

Excellent communication and customer service abilities

Valid driver's license with a clean driving record

Willingness to work flexible hours and be available for on-call rotations (where applicable)

Proven ability to lift heavy equipment (minimum of 50 pounds)

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company match

Company-paid Life and Long-Term Disability Insurance

Optional Short-Term Disability and Voluntary Life Insurance

Generous Paid Time Off and Holiday Schedule

Fully stocked company vehicles and tool stipend

Continuous training opportunities

Compensation:

$80,000–$130,000 per year (based on performance and experience)

Location:

Worcester, MA

Heritage Home Service

is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Additional Information

Pre-employment background check and drug screening may apply, subject to local laws.

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