Head of Sales & Customer Service
JKC AUTOMOTIVE INC
The Internet Sales Manager oversees the dealership’s Internet department, ensuring consistent communication with potential customers and effective lead management.
Ensure all internet, phone, and third-party leads (e.g., AutoTrader, Cars.com, CarGurus) are contacted within dealership response-time standards
Monitor and optimize lead response times, contact rates, appointment-set rates, and show rates
Oversee CRM usage (e.g., VinSolutions) to ensure accurate data entry, timely follow-up, and proper lead source tracking
Develop and manage outbound campaigns for sales and service (equity mining, conquest, loyalty, and service-to-sales)
Track and report daily, weekly, and monthly KPIs to dealership leadership
Partner with the Sales and Service Managers to align efforts with inventory, promotions, and monthly goals
Handle escalated customer inquiries and ensure a high standard of customer service
Manage scripts, call flows, and objection-handling processes; update as needed based on performance data
Stay current on digital marketing, chat, and texting platforms that feed the BDC
Other tasks as needed to assist the Sales team
2+ years of experience in a dealership, internet sales, or call center leadership role
- Proven track record of hitting appointment-set and show-rate targets
- Strong working knowledge of dealership CRM and lead management tools
- Excellent phone presence, coaching ability, and team leadership skills
- Data-driven mindset with the ability to analyze reports and adjust strategy
- Automotive sales or service background preferred
Vacancy posted 4 days ago
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