Client/Customer Support Rep

Insight Global is partnering with a luxury Italian fashion brand specializing in high‑quality cashmere knitwear, to hire a Client Advisor to support its U.This role offers the opportunity to join a globally recognized luxury brand known for craftsmanship, minimalist design, and an elevated client experience. The Client Advisor will play a key role in cultivating long‑term client relationships and delivering a personalized, high‑touch in‑store experience. As a Client Advisor, you will serve as a brand ambassador, focusing on relationship‑driven sales and clienteling rather than foot‑traffic volume. This individual will build and maintain a loyal client base, follow up with customers post‑purchase, host private appointments, and provide thoughtful styling and product guidance to both women and men in a refined retail environment. The ideal candidate is passionate about luxury fashion, detail‑oriented, and thrives in a client‑first, service‑driven setting. This role requires full availability, including weekends and holidays, and the ability to commute easily to the assigned store location.

Deliver a highly personalized, luxury‑level client experience through one‑on‑one selling and relationship building

Actively grow, manage, and maintain a personal client book, driving repeat business and ongoing client engagement

Capture customer information and conduct thoughtful follow‑ups via phone and written communication

Confidently style and advise clientele, demonstrating deep product knowledge and brand awareness

Support private shopping appointments and elevated client interactions

Communicate the brand’s craftsmanship, materials, and values in an authentic and engaging way

Partner closely with store leadership to support daily operations, KPIs, and store initiatives

Assist with visual standards, opening/closing procedures, POS usage, and end‑of‑day communications

Maintain a clean, organized, and polished boutique environment that reflects luxury standards

3+ years of experience in customer service, preferably within contemporary or luxury retail

Experience working in luxury or freestanding boutique environments

Strong communication skills with a customer‑first mindset

Self‑motivated, goal‑oriented, and comfortable working toward sales targets

Ability to work a flexible schedule, including weekends and holidays

Multilingual abilities (Mandarin/Chinese highly preferred, depending on location)

Experience supporting private shopping appointments or VIP clients

Familiarity with POS systems, CRM tools, or luxury retail operations

21 to $29 per hour plus an additional commission structure. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

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