Information Technology Help Desk Technical Support

Help Desk Technician (MSP)We are a Managed and Cloud Services Provider that goes beyond typical IT support, acting as a true partner for our clients. We're all about proactive solutions, ensuring businesses stay ahead, which means you'll always be engaged with cutting-edge technologies. At this time we're seeking a Help Desk Technician (MSP) who has previously worked for a MSP.The Help Desk Technician (MSP) will be responsible for diagnosing and resolving a wide range of technical issues, supporting Windows environments, server administration, basic network tasks, and providing excellent customer service. You'll work mainly in the Riverside office, with occasional travel to client sites using a company vehicle (minimal).Help Desk Technician (MSP) Key Responsibilities:Coordinate dispatching resources 15% of the time, while providing 85% hands-on helpdesk support.Provide exceptional customer service and communication.Manage and support Windows Server (2008-2022), AD user account management, and basic network troubleshooting.Assist with firewall configurations and administration of SonicWall and Cisco ASA devices.Utilize ConnectWise PSA, Ninja RMM, ScreenConnect, and IT Glue for documentation.Help Desk Technician (MSP) Technology Requirements:Experience with Windows Server 2008-2022 (IIS, DHCP, DNS, TCP/IP)Knowledge of LAN, WAN, VLANs, VPNsBasic network administrationAD administration (user accounts/security groups)Azure Entra ID and IntuneVMware and Hyper-V skillsExposure to QuickBooks or Sage Accounting PackageExperience with SonicWall and Cisco ASA is a plusHelp Desk Technician (MSP) Benefits:Health InsurancePTO, Paid Sick Days, and Paid HolidaysCompany Vehicle for travel to client sitesInternal growth opportunities Bowman Williams