Head of HR (Remote)

The Human Resources Manager is a key partner collaborating with leaders on matters of performance, conflict, conduct, and discipline. The HR Manager works to maintain positive employee relationships while ensuring compliance with company standards and applicable federal, state, and local laws. This includes facilitating prompt and effective resolution of workplace conflicts and addressing issues for employees, managers, and leaders in a manner consistent with Astound's Mission, policies, practices, and overall business strategy. Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes.

Conducts complex workplace investigations related to employee claims and provides resolution recommendations to the supporting HR and Operations partners. Ability to establish and maintain effective working relationships with employees, management, at all levels of the organization; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing, plan, design, implement.

Advises business management and leadership on ER issues using independent judgement and critical thinking while upholding company values and culture, reducing company risk, and ultimately improving the team member experience.

Consults with management in developing employee performance improvement plans.

Partners with leaders, Senior HR leadership and internal counsel as needed, on corrective actions, documentation, performance coaching, or other actions for team members.

Makes recommendations to internal Legal counsel & leaders regarding employee corrective actions and performance management. Partners with external Legal employment counsel as needed for escalated matters.

Tracks relevant employee data, metrics, & trends to help define process improvements and approaches.

Stay informed of changes in federal, state, and local legislation and proactively identify and recommend any adjustments to company policies or practices to maintain compliance.

Utilize data to proactively address potential issues and enhance the overall employee experience.

Ability to travel to support needs of the market.

Minimum 5+ years of experience demonstrated a proven track record of managing and resolving complex employee relations matters in a multi-state business environment to include a minimum of 5 years in a Generalist or higher role.

Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes.

Investigations experience in a remote/Hybrid work environment.

Ability to manage multiple priorities effectively and handle more complex duties with less oversight than a Generalist/Sr. Communicate effectively (verbally and in writing) with all levels of the organization.

Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.

Proficiency in HRS systems (Workday, ServiceNow, PeopleSoft etc.)

Bachelor's degree Human Resources, Human Development, Psychology, or related field preferred; Human resources certification (SHRM/HRCI/CERP) preferred

401k retirement plan, with employer match

Insurance options including: medical, dental, vision, life and STD insurance

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

Tuition reimbursement program

Benefits listed above are for regular full-time position

The base pay range represents the low and high end of the hiring range for this job. Take care of our customers

Take care of each other

We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.