Greeter - Urgently Hiring

Donor Greeter Accepts donations according to Goodwill Houston guidelines. Responsible for performing assigned duties adhering to and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of Goodwill Houston to maximize profitability to enhance our Mission.

Provide excellent customer service.

Unload and sort materials in the donation area according to Goodwill Houston guidelines.

Ability to communicate directly with the Transportation Department and participate in online meetings.

Assist with loading and unloading merchandise and equipment as needed.

Must report all work incidents and injuries immediately.

Adheres to all Goodwill Houston Policies & Procedures, Loss Prevention & Safety Regulations, and Goodwill Houston Guiding Principles.

maintain good housekeeping standards, have all aisles and pathways to fire exits are clear and free from clutter, and keep work areas neat and clean.

Poses excellent customer service skills.

High school diploma or equivalent preferred.

Ability to work a flexible schedule.

Key Performance Indicators (KPI):

Equipment Management

Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.

Image: Personal image keeps the work area/location clean, safe, and organized with no donor creep.

Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback.

large bags of donations, televisions, furniture, etc.)