Shift Advocate (Overnights/Weekends)

Job Title: Family Advocate I

Department: Family Services

Reports to: Family Support Services Manager

Family Advocate provides onsite response and is responsible for advocating for donation and support families through the organ and tissue donation conversation and process. Family advocates are responsible for recognizing and initiating family conversation triggers for timely donation conversation. Family Advocates utilize discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions and when initiating conversations of potential donor families. They may serve as first responder for initial referral in the donor service area and support and foster the vision and core values of LOPA and its commitment to organ and tissue donation.

Responsible for high quality trauma and crisis support to potential donor families.

Rapid on-site support for donor families at hospitals in assigned regions and at times in other regions as directed.

Responsible for advocating and guiding families through the donation conversation around FPA decisions made by the patient.

Obtains authorization or notification and conducts a Donor Risk Assessment Interview with appropriate identified individual(s).

Educates families about the LOPA family service department.

Rapidly responds to referrals and obtains referral updates as assigned on site or remotely as directed by OCC or AS staff.

Reviews medical records, and documents all required information related to the referral in the EMR.

Identify an acceptable brain death note according to LOPA and referring hospital policy.

Adheres to all current LOPA policies.

Quality, HR, Education, Development, Finance and Community.

Completes all training assignments as required within set timeframes.

Participates in hospital staff and community education.

Participates in at least one community event per year.

Meets all criteria below to advance to a Family Advocate II.

Performs all expected duties as assigned Family Advocate I.

Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.

Possible mental and visual fatigue associated with detailed work.

This position requires travel as needed.

Doing work that requires visual acuity.

Operating motor vehicles or heavy equipment.

Full time position

3 - 12hr shifts per week

Includes a mix of nights, holiday and weekend call coverage

Registered Nurse, Licensed Clinical Social Worker (LICSW) Medical Social Worker, Clinical Psychologist, Crisis Social Worker or Crisis Specialist, Crisis Therapist, Victim Advocacy, mental health professional, or related field.

Bachelor’s degree (B.A.) from a four-year college or university preferred, or one to two years of related education or work experience and/or training; Requires experience in working with families in crisis, strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.

Bilingual preferred but not required.

Knowledge of Microsoft Office and Google Suite.

Ability to be flexible in a dynamic work environment.

Knowledge of medical terminology.

Plans, implements, and documents family approach plan.