Care Advocate - Full Time

Job Category : Call Center Representatives
Requisition Number : PATIE001963

Posted : February 25, 2022
Full-Time
Locations
Showing 1 location
Delaware, OH 43015, USA
Description
Ohio Hearing, part of Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound calls) and generate appointments in a specific region.
A successful advocate must be friendly, persuasive, and patient. The goal is to promote business growth by expanding the company’s clientele.
The advocate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. One must be comfortable placing and or receiving over 100 calls per day to new and existing patients, generating interest from qualifying prospects and “closing sales”. Said individual will work on site in one of our Regional locations alongside our hearing instrument specialists and other office personnel.
Responsibilities
Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
Ability to multi-task and prioritize tasks effectively and efficiently
Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
Ability to support to all levels of management in all areas of the region front facing customers or on the phone
Requirements
HS Diploma or higher.
Call center, customer service/sales experience.
Proficiency with technology/software applications.
Must be proficient in Excel.
Excellent verbal and written communications skills
Strong listening and presentation skills
Track record of over-achieving quota
Strong phone presence and experience making over 100 of calls per day
Experience working with a CRM and multiple systems
Ability to multi-task, prioritize, and manage time effectively
Self-Sufficient and passionate about success
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr