Head of Operations & Business Management

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities

Oversee budget for technical services department and make recommendations to General Manager for department needs

Manage internal activities to support client expectations

Mentor Level I, II and III technicians in absence of Installation Manager

Coordinate with Installation Manager as needed to secure necessary headcount for installation jobs

Manage internal activities that support client training

Facilitate field testing of integrated systems and train clients on how to adequately use the product

Act as the customer liaison in absence of Project Manager

Create and maintain project related documentation in accordance with company guidelines

Minimum of a high school diploma or equivalent is required.

Minimum 4 years of Management experience in similar or related field

Demonstrated knowledge interpreting and managing (work-in-progress, WIT) reports

Excellent PC skills, proficient in Microsoft applications including Microsoft Project

Bachelor's degree in Accounting, Finance, Business or related field is preferred

Ability to manage a 10 million dollar budget is a plus

Experience operating in a complex matrix business environment is desirable

Work hours may vary based on client requirements and may include travel to various locations in support of the account

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Training and professional development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Competitive base salary plus earning potential through a performance-based incentive plan designed to reward results and high achievement.