Hospitality Host/Hostess

Job Title: Hostess

Role Overview: As a hostess at MAGO, you will be the vibrant face of our establishment, ensuring every guest is welcomed into an unforgettable dining experience. This role demands reliability and the ability to thrive in a fast-paced environment while embodying our brand's spirit. You will also oversee the training and ongoing development of the hostess team to maintain our exceptional service standards.

Training and Standards: Conduct continuous training for all host staff, focusing on in-person greetings, phone etiquette, and effective floor management to uphold MAGO's high service standards.

Engage with guests, addressing inquiries about the menu and restaurant, resolving concerns, and ensuring their needs are met promptly and courteously.

Brand Representation: Maintain a professional appearance that reflects MAGO's image, adhering to uniform and grooming standards.

Collaboration: Communicate effectively with servers and kitchen staff to ensure smooth operations and deliver a seamless dining experience.

Crisis Management: Handle guest complaints with professionalism, actively seeking solutions to ensure customer satisfaction.

Ensure the host area is always clean and organized, ready to welcome incoming guests.

Previous experience in a restaurant or hospitality setting is preferred.

Ability to excel in a fast-paced environment while remaining composed under pressure.

A positive attitude and a genuine passion for delivering outstanding customer service.