Customer Service Officers
Jobtailor
Responsibilities
Deliver an exceptional experience to patients, families, and visitors
Assist patients with scheduling and pre‑registration
Investigate, triage, and resolve patient issues using the established HEART model
Perform patient registration, visit preparation, insurance verification, co‑pay collection, and record tracking
Educate patients on MyChart and Appointment Pass
Requirements
High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co‑pays
Knowledge of medical terminology (preferred)
Core Competencies
Demonstrates expertise in patient registration, appointment scheduling, and insurance processing while providing exceptional service to patients and families. Proficient in using PC applications and knowledgeable in medical terminology to enhance patient interactions.
#J-18808-Ljbffr Jobtailor
Vacancy posted 5 days ago
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