Emergency Services Telecommunicator I

911 TelecommunicatorApplylocations: RI State Police Safety Complextime type: End Date: August 15, 2026 (30+ days left to apply)job requisition id: JR103416# **Department**Department of Public Safety# **Division**Protective Services (Non-Sworn)# **Salary**$59,609.00 - $68,285.00# **Job Profile**JC-00426800-74 - 911 Telecommunicator# **Scheduled Work Days & Work Hours**4 days on/2 days off; One of the following shifts depending on bidding process: Job Requisition Number**JR103416 911 Telecommunicator (Evergreen)# **Pay Grade**U04321 A# **Classification**911 Telecommunicator# **Class Definition****GENERAL STATEMENT OF DUTIES**: To operate a multi-functional, automated emergency communications console on an assigned shift within a 24-hour statewide public-safety communications system; responds to and coordinates requests for emergency services by determining service needs and transferring caller to appropriate dispatch agency, such as police, fire, or emergency medical services (EMS), for direct agency intervention; SUPERVISION****RECEIVED**:**Works under the general direction of a shift supervisor who monitors daily work activities in process and reviews daily work activities or as completed for conformance with division standards. **SUPERVISION****EXERCISED**: None.Illustrative Examples of Work Performed:* To operate a multi-functional, automated emergency communications console on an assigned shift within a 24-hour statewide public-safety communications system; responds to and coordinates citizens' requests for emergency services by determining service needs and transferring caller to appropriate dispatch agency, such as police, fire, or emergency medical services (EMS), for direct agency intervention.* To operate 9-1-1 public safety answering point communications console which may include multi-line telephone routing technology, GIS mapping software, overhead imagery software, computer-aided dispatch software, texting software, emergency medical dispatch (EMD) software, intercity police and fire radio and voice-recording equipment and other related software as directed.* To determine the caller's emergency need(s), validates address information for either voice or text-to-911 calls, and transfer calls to appropriate emergency service agency or agencies for direct agency intervention.* To provide medical instruction and support over the telephone using knowledge gained as a certified provider of adult/child/infant CPR-first aid and emergency medical dispatch protocols.* To provide specific pre-arrival medical instructions using state-of-the art call-taking software while callers await the arrival of first responders* To record any database discrepancies for corrective action and maintains other appropriate logs.* To receive 911 text calls in lieu of voice communications using the SMS (short message service) messaging system also known as texting or Text-to-911* To filter out repeat calls for the same incident after third report is transferred.* To divert non-emergency calls and discourage inappropriate calls.* To operate instant retrieval tape recorder and computer screen to facilitate transfer process.* To recognize unique critical situations and alerts shift supervisor while continuing to deal with call.* To consult with shift supervisor on any difficult or unusual situations.* To record and report any 9-1-1 system or telephone network dysfunction for corrective action.* Required Qualifications for Appointment:**KNOWLEDGE, SKILLS, AND CAPACITIES**: * The ability to speak clearly and succinctly during stressful situations and speak with upset persons in such a way as to determine nature of problem for appropriate call transfer and pre-arrival medical procedure;* The ability to react quickly and concentrate in emergency situations;* the capacity to work with advanced telecommunications equipment;* The ability to remain on duty for extended periods when staffing or other emergencies exist;* The ability to follow direction, protocols and procedures, and work harmoniously in a structured environment;* The ability to multi-task and navigate between several different software programs;* Education:****Such as may have been gained through graduation from senior high school; and **Experience:** Such as may have been gained through employment in a responsible high call volume public-safety environment or other call-heavy telecommunications environment involving intense customer contact in a service delivery agency; computer proficiency in current applications and platforms including, keyboard/typing skills, is required. ****Following appointment as a probationary 911 Telecommunicator must successfully complete the following: - An approved first aid training program within six months, and thereafter must maintain current certification as a condition of employment; - Emergency Medical Dispatcher (EMD) certification classes requiring 3.5 days of training, and thereafter 24 hours of on-line certification classes every 2 years as a condition of employment; - and may be required to work involuntary overtime. - RI E 9-1-1 Call Center employees are considered "essential personnel" and as such provide public-safety emergency communications services and are required to work during adverse weather conditions, which may require travel during adverse weather conditions. - Benefits**For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at

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