Concierge- Customer Support

Job Description Mary's Woods is looking for a Concierge with exceptional communication and customer service skills to support our Resident Services department. As the first person to greet individuals into our community, a friendly and welcoming presence is essential. The Concierge blends administrative responsibilities, customer interaction, and community engagement to ensure residents feel valued, safe, and connected. You must be able to relate positively and favorably to staff, residents, and families, and enjoy working on a team. This is an on-call position working as needed for shift coverage.

Mary's Woods is a non-profit senior living community founded in 2001. Efficiently manages multiple phone lines and transfers calls to the appropriate person.

Accepts, logs, and monitors prescription packages delivered by local pharmacies, and initial the log sheet when medications are distributed to residents.

Sorts and distributes mail and packages as needed for residents and departments.

Places work orders when needed for residents, family, or staff when requested.

Multitasks efficiently to complete special projects and tasks assigned by the Manager while prioritizing phone calls and assisting walk-up visitors.

Must be willing and eager to learn new technology and help move processes to digital format.

Is willing to learn the navigational techniques required by Mary’s Woods’ resident portal and be able to assist residents in tasks using a variety of digital resources.

Provides services for residents, including making copies, answering questions, and giving directions.

Education or experience equivalent to the completion of a high school diploma or GED.

Minimum three (3) years of experience in a customer service and/or hospitality in a Concierge role.

Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

Proficient in internet-based web browsers and Windows systems.

Medical, Dental, Vision, Life, Disability and Flexible Spending Account first of the month after hire (working 30+ hours per week)

• Employee Assistance Program
• Paid Time Off & Holidays
• Complimentary Food Item per Shift

Pay: From $20.00 per hour

Schedule: Any shift coverage any day of the week from 9:00 am to 5:30 pm or 5:00 pm to 8:00 pm

Working at Mary's Woods in any capacity means you're supporting an organization with a mission rooted in the core values of respect, compassion, excellence, stewardship and justice. We are committed to hospitality in every sense of the word -- priding ourselves on providing exceptional care to residents, opportunities for our employees and neighborliness to our surrounding community. If you experience any challenges with the application process, please contact Mary’s Woods HR Department at View email address on us.fitly.work.