Field Service Engineering

Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
As a Field Service Engineer II in the Mobile Solutions Field Service team, you will be a part of a Global Quality organization focused on solving end-user challenges. You will have the opportunity to work with all functional groups within the Mobile Solutions business, partnering closely with manufacturing and engineering teams. This role supports the entire business vertical catalog, providing opportunities to support air, fuel, lube, and hydraulic applications.
Possesses a mechanical aptitude and applies knowledge of principles, practices, and procedures to solve customer problems.
Communicates and networks with team to consistently seek feedback and guidance of others to develop a more thorough understanding of Donaldson's products, vendor products, and customer applications.
Provides input to and actively participates in process improvements.
Liaise between engineering, production facilities, Product Managers, service centers, customers, vendors, sales channels, and customer service to coordinate and resolve field issues.
Utilize and navigate numerous computer systems such as Outlook, Oracle, Webex, MS Office Suite, and customer portals daily to investigate, document, and track claim information (previous knowledge of particular programs not required).
Ensures customer satisfaction by supporting customers and colleagues by processing customer complaints, new product inquiries and answering technical questions.
2-year technical degree or 2+ years field service experience in a related field.
Bachelor's degree in Engineering.
Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the task.
Demonstrated ability in managing customer conflict and providing resolution that improves the overall customer experience and solution.
Shows initiative and personal ownership in work, consulting with internal and external teams as needed to complete project objectives.
Understanding of various manufacturing processes and knowledge of diesel engines and/or hydraulic systems.
Ability to collaborate and excel in a team environment.
Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.
Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.
Immigration Sponsorship Not Available:
H-1B, J-1, F-1, CPT, OPT, etc.).
Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
International relocation or remote work arrangements outside of the U.Field Service, Customer Service,
Equal Opportunity Employer, including Disability and Veterans
These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Qualified applicants will receive consideration for employment without regard to race, color, age, gender, religion, national origin, genetic information, protected veterans status, sex, sexual orientation, gender identity, disability status, or any other status protected under federal, state or local laws.
High School Diploma or Equivalent
Shift
Veterans Encouraged to Apply
Full Time
On-site