Cashier - Day & Evening Flexible Shifts

Overview
Cashier - Wingstop

As a Cashier at Wingstop, you are responsible for delivering fast, friendly, and excellent customer service during the order taking process, whether by phone or in person. You will need to communicate quickly and efficiently with team members in both the front of house and back of house to ensure our guests are satisfied and have received their orders on time.

Qualifications / Education / Experience

Experience using a computer and register (POS) system preferred

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays

Summary of Key Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop

Greet all guests in a friendly and welcoming manner whether by phone or in person

Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions

Be knowledgeable on menu offerings, sauce descriptions and promotions to better assist guests in making order recommendations and answering questions

Monitor that all orders are ready within quoted guest order readiness times

Verify the accuracy and presentation of all guest orders before delivery to guests to ensure the highest level of guest satisfaction

Strong cash handling skills to accurately process cash, credit card and gift card transactions and balance of register at end of shift

Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked; including restrooms. Restocking products during periods of downtime or as directed

Practice safe food handling procedures by following all safety and sanitation guidelines; promote safety in the workplace

Maintain a professional and presentable appearance according to the company's Uniform Standards

Receive and handle complaints from guests and guide the manager on duty if a problem requires escalation

Leave guests with a long-lasting and positive impression of their Wingstop experience

Required Knowledge, Skills and Abilities

Ability to learn quickly

Ability to understand and carry out oral and written instructions and request clarification when needed

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships

Cashier and restaurant experience a plus

Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation

Ability to stand for long periods of time and work in a fast-paced environment

Benefits

Medical/Rx, dental and vision insurance packages for full-time employees

Life Insurance - $25k provided by the company with election of health benefits

PTO

WINGSTOP - FWS is an independently owned and operated franchisee. Equal Opportunity Employer.

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