Weekend Teller

It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team.

The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; and assists customers with questions, as requested.

Customer Experience Develops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate.

Operational Excellence Ensures quality and accuracy of work. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.

Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.

Decision Making Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately.

Miscellaneous Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Education: High School Diploma or its equivalent, or currently enrolled is required.

Work Experience: 3-6 months banking or retail cash handling experience is preferred.

Strong customer service, interpersonal and organizational skills desired.

Must possess intermediate technology skills, including knowledge of Microsoft Office.

Must be able to work extended and weekend hours.

The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.