Triage Nurse RN - Primary Care (Full-Time)

Triage Registered Nurse (RN)**Type:** Full-time(34-36 hours per week)Apply Now## About Wisconsin Institute of Functional MedicineDo you want to practice in a place where your thinking, your clinical judgment, and your ideas actually matter?At the Wisconsin Institute of Functional Medicine (WIFM), we are redefining patient care through root-cause, relationship-centered medicine. Our clinicians are not task managers — they are integral partners in helping patients transform their health through high-level assessment, education, and collaboration. We value clinical excellence, critical thinking, deep patient relationships, a supportive work environment, and continuous learning in functional and integrative medicine.Our modern, wellness-focused clinic environment includes sit–stand desks, walking pads, natural light, and a teamwork-centered culture.## Job SummaryThis is not a traditional nursing role.The Triage RN serves as a central hub between patients, providers, pharmacies, laboratories, and specialty testing facilities. While there is some direct patient interaction, the majority of the role is computer-based and focused on triage, clinical coordination, documentation, care plan implementation, and provider support.This position is ideal for nurses who enjoy critical thinking, problem-solving, and managing complex clinical workflows. It is less focused on bedside nursing and more focused on being an operational and clinical quarterback for patient care.**Managing and responding to 100+ patient portal messages* Reviewing symptoms and determining appropriate next steps* Processing medication refill requests* Coordinating specialty laboratory testing* Navigating multiple specialty pharmacy and laboratory portals* Entering medications, supplements, laboratory orders, and treatment plans into the EHR* Following provider-established protocols and care plans* Collaborating with providers regarding patient concerns and escalations* Assisting with phentermine monitoring appointments* Supporting pellet procedures and other clinical workflows* Maintaining detailed documentation and follow-up tracking**What Makes This Role Exceptional*** No nights, weekends, or rotating shifts* No hospital chaos* A small, collaborative team where your voice matters* Exposure to progressive, advanced functional medicine* Ability to build real, long-term relationships with patients**You may be an excellent fit if you:*** Are warm, empathetic, and excellent with patients* Enjoy solving problems and figuring things out* Like working on a computer throughout most of the day* Feel energized by a busy workload* Can manage multiple priorities without becoming overwhelmed* Love learning new systems, medications, protocols, and workflows* Find satisfaction in helping patients behind the scenes* Enjoy being the person providers rely on to keep patient care moving## ResponsibilitiesAs a Triage RN, you will serve as a key link between patients, providers, pharmacies, laboratories, and specialty testing companies. You will play a critical role in ensuring timely communication, coordinated care, and an exceptional patient experience within our functional medicine model. Clinical Triage & Patient Care Coordination* Review, prioritize, and respond to a high volume of patient portal communications* Use strong clinical judgment to assess patient concerns and determine appropriate next steps* Escalate urgent or complex clinical matters to providers as appropriate* Support patients throughout their care journey with timely follow-up and education* Assist providers in implementing individualized functional medicine treatment plans* Coordinate care recommendations, testing, and treatment plan execution### Medication, Laboratory & Testing Management* Process prescription refill requests according to provider-approved protocols* Support specialty pharmacy prescriptions and ongoing patient monitoring* Submit laboratory orders and coordinate specialty diagnostic testing* Navigate specialty laboratory and specialty pharmacy platforms* Enter medications, supplements, laboratory orders, and treatment plan components into the EHR* Complete referral forms, prior authorizations, and clinical paperwork as needed### Provider Support* Communicate clinically relevant information and patient updates to providers* Prepare charts and ensure providers have necessary patient information available* Support clinical workflows, including phentermine monitoring visits and pellet procedures* Assist providers with documentation and care plan implementation### Clinical Support & In-Office Responsibilities* Assist with rooming patients as needed* Obtain vital signs, InBody scans, and symptom assessments* Perform limited phlebotomy and IV support as a backup resource* Assist with regenerative and aesthetic procedures as needed* Support clinic flow and maintain a 5-star patient experience### Team & Workflow Excellence* Maintain accurate, detailed, and timely documentation in the EHR* Collaborate effectively with providers, health coaches, PSRs, and administrative staff* Contribute to process improvement and workflow optimization* Participate in onboarding and training of new team members* Take ownership of assigned responsibilities and follow through to completion## Skills & Competencies* **Clinical Judgment & Critical Thinking**: Able to analyze patient information, identify patterns, and make sound clinical decisions within scope.* **High Emotional Intelligence (EQ)**: Collaborative by Nature**: Thrives in a team environment, communicates clearly, and supports smooth clinic flow.* **Committed to Growth**: Engaged in learning functional medicine concepts and advancing clinical skillset.* **Maintains composure, positivity, and flexibility during rapid changes or busy clinic moments.* **Health & Wellness Minded**: Models healthy lifestyle habits and embraces a holistic approach to patient care.## Active Registered Nurse (RN) license in Wisconsin* Minimum of 3 years of nursing with triage experience* Strong clinical assessment, triage, and critical-thinking skills* Exceptional organizational and time-management abilities* Comfortable managing a high volume of tasks, patient communications, and competing priorities throughout the day* Strong computer skills and the ability to navigate multiple systems, portals, and software platforms efficiently* Excellent written and verbal communication skills* Ability to work independently while collaborating effectively with providers and team members* High attention to detail with a commitment to accurate documentation and follow-through* Comfortable learning new protocols, medications, laboratory testing, and functional medicine concepts* Experience with EHR systems and electronic patient communication platforms strongly preferred* Experience in functional medicine, integrative medicine, primary care, family practice, endocrinology, obesity medicine, or care coordination is a plus* Comfortable performing basic clinical support activities including rooming, vital signs, phlebotomy, and assisting with in-office procedures as needed## Benefits* Health, Dental, and Vision Insurance* Paid time off (PTO)* Holiday Pay* Paid Life Insurance* 4-day work week* Perks and discounts on aesthetic and functional medicine services## Working LocationWork in a supportive, positive, and modern functional medicine clinic designed to elevate both patient experience and team wellbeing. Application ProcessTo be considered, please submit: *