Dealership Parts Counter Sales

WHOLESALE PARTS COUNTERPERSONDepartment: Parts | Reports To: Parts Manager | Status: Full-TimePOSITION SUMMARYThe Wholesale Parts Counterperson is responsible for providing fast, accurate, and professional parts service to wholesale customers, including body shops, repair facilities, dealerships, and other automotive businesses. This position requires strong customer service, parts knowledge, attention to detail, organization, and consistent follow-through.ESSENTIAL DUTIES & RESPONSIBILITIESAnswer wholesale calls promptly and professionally.Build and maintain strong relationships with wholesale customers.Accurately identify parts using VINs, electronic catalogs, and manufacturer resources.Enter and process customer orders accurately.Follow up on quotes, emails, orders, and customer requests.Communicate ETAs, delays, discontinued parts, and order changes to customers.Maintain detailed notes on quotes and orders so account activity can be easily understood.Follow dealership pricing guidelines and protect department gross profit.Process returns and credits according to dealership and manufacturer policies.Help reduce returns by verifying parts and vehicle information before ordering.Coordinate with shipping, receiving, and delivery drivers to ensure complete and accurate orders.Develop new wholesale business while maintaining existing accounts.Take ownership of mistakes and work quickly to correct customer issues.PERFORMANCE EXPECTATIONSAccuracy: Correct parts, quantities, pricing, and customer information.Complete promised calls, emails, quotes, and customer updates.Customer Service: Teamwork: Communicate effectively and support the entire Parts Department.QUALIFICATIONSAutomotive/dealership parts experience preferred.Wholesale parts experience preferred.Strong electronic parts catalog and computer skills.Excellent phone, communication, and customer-service skills.Growth: Continuously improve parts knowledge, sales skills, and customer relationships.Qualifications:Experience:Previous experience in automotive parts sales or as a parts counterperson is highly preferred.Knowledge of automotive parts, tools, and accessories is essential.Excellent customer service and interpersonal skills.Ability to read and understand parts catalogs, schematics, and diagrams.Basic computer skills (e.g., using parts software, spreadsheets, email).Education:High school diploma or equivalent required.Additional certifications or training related to automotive parts and service (e.g., Ability to lift heavy parts (up to 50 pounds) and stand for extended periods.Comfortable working in a warehouse or retail environment.

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