Security Dispatcher-Full Time-Nights

SUMMARY

Hennepin Healthcare has a current opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, and nights. A $1,000 sign-on bonus is available for eligible external candidates (contract/temporary workers and former employees returning to HHS within one year are ineligible). Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations. RESPONSIBILITIES

Receive emergency and non-emergency calls for security service and medical assistance

Prioritize calls and initiate appropriate action based on incident type and importance

Contact police, fire, ambulance in emergency situations and coordinate proper response

Dispatch security officers or other personnel using two-way radio or telephone

Operate and monitor a wide range of moderately complex computer driven equipment, including

systems for life/safety, security alarm, closed circuit television and building automations

Query callers to obtain detailed incident information, record duties and activities

Generate reports, maintain records, and perform data entry functions

Operate multi-line telephone system

Notify appropriate managers or supervisors of critical conditions on a 24-hour basis

Performs other duties as assigned but only after appropriate training

QUALIFICATIONS

Minimum Qualifications:

• High school diploma, GED or equivalent
• 2 years dispatch or communications experience in a busy, high-stress environment

-OR-

An approved equivalent combination of education and experience Preferred Qualifications:

Prior experience in a health care setting Knowledge/ Skills/ Abilities

Computer literacy and the ability to quickly learn new computer-driven systems

Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions

Strong communication skills (both written and verbal)

Proficiency in customer service; emotional control/tact in dealing with the public

Prior experience monitoring fire/life safety systems

Prior experience using a multi-line phone system and/or helping customers by phone

The ability to quickly learn new tasks/concepts

Title: Security Dispatcher

Location: MN-Minneapolis-Downtown Campus

Requisition ID: 260523