Service Concierge Customer Support Position

ConciergeFounded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States' most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.We create places people want to call home — starting with you.With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.At Willow Bridge, our purpose drives everything we do. Whether you're launching your career or looking to take the next step, we're here to support your growth with intention, flexibility, and real opportunities to make an impact.We're currently hiring for a Concierge — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you'll feel right at home here.Let's grow together at Willow Bridge.ResponsibilitiesManage the front desk and office areaPlan/attend Resident eventsFollow up with residentsProvide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.Promote positive and proactive resident relations by working to make the living experience the highest quality.Respond to complaints, follow-up on work orders, and handle general customer service needs of the property. Responsible for collecting rent and other payments/depositsAccept and disburse Resident packagesQualificationsA high school education or equivalent is required. A college degree or equivalent is preferred.Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferredExcellent interpersonal, motivational, writing, management and leadership skillsProficient in mathOutgoing, friendly personalityGood organizational skills, follow-up and follow throughUnderstanding and experience with a wide range of property management/accounting softwareMarketing and budgeting experienceAbility to handle multiple tasks at one timeExceptional communication, customer service and people skillsSelf-motivated; can work independently Detail-orientedBasic typing and computer skills including ability to find information on the InternetHotel, hospitality or other service experience a plusThis role MAY require a valid driver's licenseBenefitsWillow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.