Sales Engineering

Sales

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Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Caterpillar’s Electric Power Division has an open opportunity as a Sales Engineer. The Sales Engineer acts as the technical expert, primarily responsible for bridging technical expertise with sales to secure and deliver customized solutions for complex gas projects. This role will support electrical balance of plant but with an emphasis on switchgear and controls.

Identify customer technical requirements, pain points, and use cases, providing solutions tailored to their business needs.

Build relationships with technical stakeholders within customer organizations to ensure long-term satisfaction and adoption.

Develop switchgear and control business in partnership with our Caterpillar dealer network.

Create quotes in collaboration with switchgear engineers and project management teams.

Share customer feedback with internal product and engineering teams to aid in product development.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Facilitates creation of the 'right' products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.

Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; Demonstrates current knowledge of the regulatory environment for industry segment.

• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Reviews others' writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.
• ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Acquires and retains customers in multiple settings using 'value selling' techniques.

• Coaches others on the application of 'value selling' principles and practices.
• Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.
• Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.
• Solicits feedback from the customer community as a valued service provider.
• Knowledge of the electric power industry.

Prior direct technical support or direct sales experience.

Understanding of Caterpillar products and/or electrical balance of plant.

ability to understand and provide guidance on highly complex projects.

Travel up to 35% is required.

Domestic relocation assistance is not offered for this position.

This position requires the candidate to work a 5-day-a-week schedule in the office.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. S. which can be found through our employment website at

#Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Employee Assistance Program*

Incentive bonus*

Disability benefits

Life Insurance

Tuition Reimbursement

* These benefits also apply to part-time employees

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