Head of Service Management

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

Weekly pay

Plans, directs and supervises team members in the day to day operations within various departments of the store. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.

Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.

Documents and applies disciplinary actions and makes recommendations concerning discharge.

Models exceptional, fast and friendly customer service.

Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.

Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.

Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.

High school diploma or its equivalent required.

One year of management experience.

also customer service and product flow experience is helpful.

Demonstrated ability to manage multiple tasks.

Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.