Head of Service Management

For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

A Brief Overview
A Siding Install and Service Manager will manage the work of a team of Siding Install and Service Technicians, Leads and Supervisors. This position is responsible for overseeing the installation and service process in an efficient manner.

What You Will Do

Plan, schedule and oversee all phases of siding installation and service projects.

Manage install and service crews, ensuring adherence to safety, quality, and productivity standards.

Track time and materials as required for each installation project.

Address and resolve customer concerns promptly.

Retain an awareness of the work environment critical to the task at hand to produce error free and damage free results.

Review and approve project documentation, work orders, and completion reports.

Responsible for managing a team of 10+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability

Required For All Jobs

Perform other duties as assigned.

Comply with all policies and standards.

Adheres to Company’s commitment to workplace safety.

Education Qualifications

High School Diploma or GED requiered.

Experience Qualifications

5+ years of siding installation/service experience required.

Skills And Abilities

Special skills required—Read and use a measuring tape and other required tools for complete installation.

Good interpersonal skills, verbal and written skills and the ability to provide and/or follow detailed instructions.

Excellent teamwork & customer relationships

Demonstration of leadership (all required):

Mentor new associates

Willingness to train others

Safety committee engagement

Participation in US1 Continuous Improvement Projects

Travel Requirements

Willing to travel as needed.

SouthEnd Exteriors, a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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