Head of Client Support Services

Full Time

General Description: The Manager is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; provides the management and oversight necessary to ensure assigned functional area(s)— Pre-Op, Post Anesthesia Care (PACU), Pre-Admission Testing (PAT), Anesthesia Support Services—have the proper resources, metrics and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time® and achieve organizational strategic (Game Plan) goals. This position reports to the Director, Surgical Services.

HEALING COMMUNITIES | GROWTH Manages operational planning within assigned functional area(s) to anticipate current /future service solutions;

Manages implementation of growth strategies to support achievement of Parrish Healthcare Game Plan goals.

Assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finances);

takes immediate and effective steps to assure national benchmarks are achieved or sustained.

HEALING EXPERIENCES | SERVICES Manages departmental systems, processes, policies and procedures that result in assigned area(s) of responsibility and care partners always providing excellent service excellence as measured by national best-practice benchmarks.

SYSTEM RELIABILITY | QUALITY & SAFETY Responsible for staff scheduling of assigned areas, recruitment, interviews, hiring, disciplinary action and performance evaluations. Participates in surgical services on-call rotation, ability to staff in assigned departments to support the team, participate in developing budgets and monthly variances, strong communication skills, SSAT committee participation, staff meetings, department growth and development, care partner professional growth and development, customer service with post discharge phone calls, participate in annual competencies with education team.

Manages systems, processes, policies and procedures that result in a continuous improvement environment within which assigned area(s) and care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to areas of responsibility; Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. and ensures that reports required by regulatory agencies are prepared and submitted within established timeframes.

CARE PARTNER ENGAGEMENT | PEOPLE Manages systems, processes, policies and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, mentoring aspiring care partners; and inspiring care partner commitment to our mission, vision, values and safe care pledge.

able to step in and serve as back up to assigned care partners to cover staffing needs as necessary.

COMMUNITY INVESTMENT | FINANCE Manages systems, processes, policies and procedures that result in effective planning and administration of annual budget(s); productive, cost efficient and effective operations within assigned functional area(s); Knows fire, disaster and safety procedures and regulations as pertains to the work area.

Bachelor’s degree required within related field. Associate’s Degree (AA or AS) in related field with two years supervisory or management experience may be substituted for Bachelor’s Degree.

Work Experience: 3 years to Required Licenses, Certifications, Registrations: J-18808-Ljbffr Parrish Medical Center