Buyer Full Time Supply Chain

Supply Chain Coordinator I, Alpharetta, GA Who We Are
At Arclin, satisfying the changing needs of our customers is at the center of everything we do. To accomplish this goal, we work to improve our customers’ products and processes by providing innovative, value-added bonding and surfacing solutions for the engineered materials markets, and agricultural and natural resources applications that address market demands for greater product yield and reduced environmental impact. In our firm commitment to this mission, we apply the highest standards for performance to these three principles: Trust, Value, and Innovation. Visit our website for more information on our Mission & Values.

Throughout our company, we encourage and value creativity and diversity as the way to do business. And for a very good reason — the quality and effectiveness of our products start with the quality people who make them: our experienced professionals who understand our customers’ needs and processes.

Together, our team of more than 800 employees across 13 locations applies its talents and the latest technologies to developing thousands of advanced applications that drive customer success.

Arclin is currently seeking a Supply Chain Coordinator I for our Alpharetta, GA location . Reporting into the Supply Chain Manager, this role is responsible for acting as a liaison between customers and the company. This will be accomplished by utilizing excellent, in-depth knowledge of customer and company’s products, policies, systems and supply chains. The incumbent will work closely with manufacturing, distribution, supply planning and sales to ensure achievement of “Customer Delight” objectives.

Process customer orders received by phone, mail, e-mail, and EDI
Monitor orders and production schedules to ensure timely delivery
Maintain welcoming and responsive rapport with customers to ensure positive experience with the company
Provide timely and accurate information to incoming customer order status and product knowledge requests
Oversee processing of customer order status and product knowledge requests
Process customer returns according to established department policies and procedures, working closely with the Credit Department
Submit and verify accuracy of customer data in ERP system
Perform first level problem solving to best meet customer’s needs with least impact to company profit margin
Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary
Partner with Sales Representatives and Supply Planning teams to meet and exceed customer’s service expectations
Bachelor’s degree in Supply Chain Management, Business Management, or other related field

• 0-5+ years of customer service/supply chain experience required, preferably in a manufacturing environment
• Computer proficiency (MS Office Suite, & JD Edwards)
• Arclin’s employee benefits program offers competitive financial, medical and personal services. Major Benefits Available To Full-time Employees Include

Comprehensive Health Insurance: medical, dental, orthodontia (for dependents only)
Company paid Life & Disability Insurance
Business Travel Accident Insurance
Retirement Savings Plan – 401(k): traditional & Roth
Employee Incentive Program (EIP) – At Arclin, success is never the result of just a single input, but a culmination of our entire team working hand-in-hand to provide value to our customers. As such, the fruits of our success are shared with every full-time employee via our Employee Incentive Program. Awards are paid mid-February of every year, and are dependent on company EBITDA performance
Flexible, Paid Vacation, Company Paid Holidays, and two (2) floating holidays
Tuition Reimbursement
Employee Assistance Program
Community Involvement Activities
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