Service Department Customer Service Greeter

Service Greeter
Germain Lexus of Dublin | Service Department
Be the First Impression of an Exceptional Customer Experience
Germain Automotive Partnership is seeking a professional, friendly, and customer-focused Service Greeter to join our automotive service team at Germain Lexus of Dublin.
This role is ideal for an individual who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating a welcoming and positive customer experience. As the first point of contact for our service guests, the Service Greeter plays a critical role in setting the tone for every customer visit.
We are looking for someone who is dependable, personable, detail-oriented, and committed to delivering outstanding customer service while supporting the daily operations of the service department.
The Service Greeter is responsible for welcoming customers as they arrive for service appointments, assisting with the check-in and vehicle flow process, and providing operational support throughout the service department. This role also assists with cashiering responsibilities, customer communication, vehicle coordination, and maintaining a clean and organized service environment.
Monday - Friday 9:00 am - 6:00 pm
Greet customers promptly and professionally upon arrival to the service department
Assist customers in and out of their vehicles and help facilitate the check-in process
Communicate customer arrival information to service advisors and management
Assist with transferring personal belongings between customer vehicles when needed
Maintain cleanliness and organization of the service drive and customer areas
Shuttle customers safely and professionally as required
Move and stage customer vehicles during service pick-up and delivery
Support customers with general questions and direct them to the appropriate department personnel
Provide courteous cashier assistance, including reviewing invoices and processing payments
Accurately handle cash, credit card, and check transactions while maintaining daily cash drawer reconciliation
Handle customer concerns professionally and escalate issues when appropriate
Provide administrative and clerical support to service department staff as needed
Assist with phone coverage and serve as backup support for dealership switchboard operations
Support dealership safety standards and operational procedures
Why Join Germain Automotive Partnership?
At Germain Automotive Partnership, we believe our employees are the foundation of our success. We are committed to providing a supportive work environment, opportunities for growth, and industry-leading resources to help our team succeed.
Medical, dental, and vision insurance

• Weekly pay
• Employee Assistance Program
• 401(k) with company support
• Life insurance
• Short-term and long-term disability coverage
• State-of-the-art facilities and technology
• Join a Team That Values People and Service Excellence

If you are passionate about customer service and want to build a career with a respected automotive organization, we encourage you to apply today and become part of the Germain Lexus of Dublin team.
Strong customer service and communication skills
Prior automotive or dealership experience is helpful but not required
Cash handling and customer-facing experience preferred
Bilingual skills are a plus, but not required
Evening availability required