Head of Service Management

To elevate resident satisfaction, optimize the performance of community systems, and meticulously oversee maintenance operations and inventory, Dream Live Prosper Communities is seeking a highly skilled, proactive, and driven professional to step into the role of Service Manager . In this vital capacity, you will lead our dedicated service department and ensure the efficient resolution of all work orders.

The ideal candidate is a self-starter and dependable leader who possesses extensive technical expertise across multiple disciplines, including pool care, appliance repair, electrical systems, plumbing, and HVAC. Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we focus on fostering rewarding careers alongside building exceptional neighborhoods. Our team seeks motivated and dedicated individuals eager to help establish flourishing communities that enhance residents' lives.

Our employees strive to deliver unparalleled service so that our residents genuinely cherish their homes. If you are looking for a purpose-led career focused on leadership, professional growth, and making a real difference, Dream Live Prosper Communities is the perfect place for you.

Full-time

This job requires a flexible schedule with varied work hours that may include weekends.

What We are looking for in a Service Manager:

Proven experience as an HVAC Service Manager or a similar role.

Leadership and team management skills with a focus on collaboration.

Practical communication skills for interactions with team members, vendors, and residents.

Familiarity with property management operations is a plus.

Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation

Strong customer service skills and a can-do attitude.

What you will do as a Service Manager:

Wow-ing residents with impeccable service

Craft cost-saving initiatives and manage budgets effectively.

Swiftly respond to resident requests within 24 hours.

Lead by example, providing mentorship and coaching.

Multi-skilled: from painting and electrical work to HVAC and pool maintenance.

Nurture relationships with service providers, overseeing vendors and supplies.

Maintain a well-stocked maintenance shop without unnecessary spending.

Uphold loss prevention initiatives and manage OpEx maintenance budget.

Assign service requests to qualified personnel for a 24-hour turnaround.

Manage security deposit dispositions and attend required meetings.

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

5000 list as one of America's fastest-growing private companies for thirteen consecutive years.

What We Do: We finance the building of Thriving Communities.

To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Community: Being true to ourselves and others, fostering growth through open dialogue.

Kingdom Impact: Sharing God’s love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Committing to those who trust us with their capital, communities, and careers.

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at View email address on click.appcast.io applicants can view our California Data Privacy Policy here.

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