Head of Services - Support and Managed

Position Summary:
The Director of Residential Services is an integral leader in the mentorship, modeling, and operations of Typical Life Corporation. Responsible for the day-to-day operations of all residentials services, they serve as a resource to others. Knowledge of 6100 and 6400 regulations, compliance with all paperwork, time management, conflict resolution, and strategic planning is essential. The Director of Residential Services must have exemplary interpersonal, written, and oral communication skills. They must be an advocate for people, safety, and growth.

The Director of Residential Services is a member of TLC's senior leadership team. This position reports directly to the Chief Operations Officer. This is a salaried, in-office position with the expectation of a flexible schedule, visiting programs during off hours and evenings at least once a month. A minimum of 4 years progressively responsible work experience in Human Services is required.

Key Responsibilities:

• Provide leadership for residential team
• Be aligned with and supporting TLC's overall strategic direction, objectives, mission, and values.
• Collaborate with leaders across TLC to maintain a positive, respectful work environment and foster a true culture of talent, authenticity, belonging, and respect reflecting that TLC is an employer of choice.
• Is committed to helping each staff member flourish, no matter their role.
• Demonstrates leadership skills and manages and develops their residential team.
• Strong working knowledge of the various 6100 and 6400 regulations.

1. Leadership
a) Promotes a positive culture for all employees to work in through leadership and modeling.
b) Provides supervision, guidance, and support to the Residential Management team.
c) Delivers reporting, trends, and issue management with Chief Operations Officer
d) Participates in annual strategic planning
e) Teaches, communicates, models and upholds TLC's policies, procedures and philosophies.
f) Completes data analysis showing trends as needed.
g) Maintains knowledge of trends, best practices, regulatory changes, and new technologies in the IDD field, applies this knowledge to communicate changes in policy, practice, and resources to upper management.
h) Creates/promotes a culture centered on building self-directed lives with the people we support.
i) Trains residential staff in management styles, communication styles, best practices, and quality improvement plans.
j) Performs regular performance reviews for supportive supervision of Program Managers
k) Interview, check references, and hire residential management staff.
l) Participate on Administrative On Call Schedule.
m) Assist in the development of Strategic Plan
2. Residential Program Operations
a) Maintains a presence throughout the residential homes and programs with touchpoints at each home at least once a month.
b) Lead and train the residential team to support all program operations, goals, daily routines, and the unique needs of the individuals in our programs.
c) Work with Director of Service Impact to ensure residential documentation is on time and correct.
d) Manage team performance through effective communication, coaching, performance management, and regular staff meetings.
e) Ensure program documentation and billable records are completed accurately and timely through regular auditing and spot checking.
f) Ensure work locations and vehicles are well maintained above and beyond licensing guidelines.
g) Reviews residential program performance against budget, licensing regulations, and agency policies/procedures.
h) Promotes positive reputation of TLC programs by acting to resolve concerns from stakeholders
i) Ensure nutritional meals are provided and any special diets are followed.
j) Oversee the development, documentation, implementation, and monitoring of intervention plans.
k) Support Residential Team through coverage for on-call, vacations, and time away.

3. Licensing & Compliance
a) Maintains current knowledge of licensing guidelines and legislation in the IDD/ Autism/ MH field.
b) Lead annual licensing and ODP inspections with support from the Executive and Direct Support Management lines.
c) Maintain positive relationships with ODP and County liaisons
d) Attend PAR meetings and participate in PAR committees.
e) Ensure Medication Management is monitored in a full cycle approach including procedures, medication logs, medication administration, and documentation.
f) Develop and execute Plans of Correction.
g) Understand and support the importance of compliance with the Incident Management team.
4. Financial Management
a) Audit billing on a weekly basis.
b) Monitor and check APC changes submitted
c) Manage program admissions, discharges, hospital visits, and extended out of program situations.
d) Continually review areas for increased services and billing opportunities
e) Develop, implements, and maintain departmental budget.
5. Reporting
a) Oversee the filing of HCSIS reports.
b) Keep others informed of significant information.
c) Be a resource for agency staff in cases of emergencies.
d) Work closely with Quality department for Audit findings, development of plans of action, and appropriate follow through and revision.
e) Completes internal audits throughout service line for spot checking compliance.
f) Monitors Program Managers on completion of duties.
g) Provide monthly trend reporting to Executive Team.
6. Change Agent
a) Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
b) Adept at understanding and supporting the whole employee in the context of what they have to offer to TLC.
c) Strong understanding of interpersonal and conflict transformation skills
d) Well versed in supervisory and leadership skills.
e) Commitment to the professional development to coach others.

7. Model a Positive Culture
a) Be flexible and dependable
b) Communicate effectively with others
c) Promote a positive culture for all employees to work in:
d) Encourage all employees to build a positive culture through their work and actions.
e) Provide a positive environment of learning and growth for employees.
f) Encourage employees to discuss issues and resolve them when able.
g) Enter situations with a positive attitude.
h) Work to create a culture of inclusiveness for everyone.
i) Ensure confidentiality is maintained in all communication.
8. Skills Required and Physical Demands
a) Proficiency in the use of computer, email, phone, fax, written, calculator etc.
b) Personal computer, use of email, and ability to adapt and learn new software
c) Office equipment, e.g., copier, fax, cellular phone, tablet, etc.
d) Capable of travel to various meetings in the community.
e) Superior judgment and reasoning
f) Ability to handle the physical demands of interacting with consumers or the ability to understand consumer's behavior and use good judgments to mitigate personal risk.
g) Ability to drive and transport consumers in a company vehicle.
h) Office equipment, e.g., copier, fax, phone system and use good written and/or communication and telephone etiquette.

9. Physical Requirements Skills/Requirements to perform task examples may include but are NOT limited to:
a) The employee is frequently required to stand, sit, walk, bend, twist, reach, extend, lift and carry weight.
b) Frequently use hands to finger, handle, reach with arms and hands below or at waist level and ABOVE shoulder height.
c) Occasionally be able to pull, push, lift, carry.
d) Occasionally be able to stoop, squat, kneel, crouch, crawl.
e) Constantly be able talk or communicate, hear, taste or smell.
f) Specific vision abilities may include close vision; color vision and the ability to adjust focus.
g) Occasionally be exposed to all outside weather conditions (including but not limited to sun, rain, heat, cold, snow etc.), dust and fumes while working with residents and staff.
h) Noise level in the work environment may vary from quiet, moderate to occasionally loud, but shouldn't exceed 85 dBA or require the use of ear protection, (unless otherwise stated & will be provided).
Minimum Qualifications
Education: Associate degree and Four (4) years' experience working with people with an intellectual or developmental disability (IDD), or a bachelor's degree and two (2) years' IDD experience, or a master's degree and two (2) year IDD experience. Associate, Bachelor or Graduate Degree in Human Services field preferred.
Age: Eighteen years of age or older
Ability to Drive: Valid Driver's license for 3 years
Health: Certification from a licensed independent practitioner that the person is free of contagious disease.