Client Service Rep _Work from home

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As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet first. Learn about our benefits designed for you to Thrive at work and at home.

What's in it for you: The Client Service Representative delivers exceptional service and support to our customers within a specific group of assigned Account Managers. This role is important to meeting the financial and business goals for the Region's service business. This role sits on the sales team and partners closely with operations. Responsible for scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client's facilities as needed. Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.

Delivers growth by prospecting for other non-agreement customers; Driving new mechanical service agreements and service agreement renewals.

Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.

Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.

Identifies and communicates issues, business goals and objectives on all assigned accounts.

Responsible for responding within 24 hours to all customer inquiries and concerns.

Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.

Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.

Responsible for customer assurance regarding equipment up-time and reliability.

Assists in creating standard work / cadence for meeting customer needs.

Assists Account Managers with strategic customers as assigned.

Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.

Bachelor's degree or certificate with two years' work experience preferred.

Customer service with relationship building experience is a plus.

Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation

Must be able to communicate effectively in person, by phone and through written communication.

Annual Base Salary Range or Hourly Base Pay Range:

$Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.