Liaison - Full Time

Patient Liaison

As a Patient Liaison for a specialty pharmacy, you will serve as a key connection between the pharmacy, healthcare providers, and patients. You will support patients referred from medical offices by assisting with prescription clarifications, benefits coordination, and addressing medication access issues. You will act as a relationship manager for medical providers and their offices. You will proactively build and maintain trusted partnerships, encouraging them to refer new patients and strengthening ongoing collaboration to ensure positive outcomes for all parties.

Serve as a liaison between specialty pharmacies, prescribers, and insurance providers to ensure seamless access to prescribed medications and clarify any prescription-related needs.

Monitor market trends and competitor activity to adjust strategies, identify potential growth areas, and implement best practices for marketing and patient access.

Utilize sales strategies to target and expand market presence, identify new opportunities, and increase awareness of the pharmacy's offerings among key stakeholders in the healthcare ecosystem.

Provide exceptional customer service, ensuring that both internal and external customers (patients, providers, pharmacy staff) receive timely and accurate support.

Manage and prioritize multiple initiatives, resolving complex cases independently and efficiently, while maintaining a focus on customer satisfaction and outcomes.

Leverage marketing tactics, including digital communication, educational resources, and outreach, to effectively promote the pharmacy's services and increase patient engagement.

Familiarity with medical terminology related to pharmacy practices, medications and prior authorization process.

Commitment to ongoing professional development in the field of specialty pharmacy.

High School Diploma or GED required

• Associate or bachelor's degree preferred
• 1+ years of pharmacy/medical work experience or related field
• Strong customer service, communication, and sales skills
• Proven ability to manage multiple accounts and projects independently
• Understanding of product and payer reimbursement landscapes
• Ability to work collaboratively with a variety of stakeholders, including medical offices, pharmacies, and insurance companies
• Must be willing and able to drive from office to office within the assigned area (TBD)

Previous experience in sales, marketing, or customer relationship management within the healthcare industry

Familiarity with women's health and diabetes management is a plus

Full Time

On-site

Monday to Friday

• Bi-weekly
• $22-30 hourly (based on experience)

Medical Insurance

• Travel Stipend
• Bonus based on Performance

Compensation: $22.00 - $30.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Azend Pharma, we bring together a team of experienced pharmacy consultants with over 50 years of independent pharmacy experience. Our mission is to pioneer a future where every patient receives exceptional care. Through the relentless pursuit of operational excellence, the integration of cutting-edge innovations, and a steadfast commitment to continuous advancement, we aspire to redefine the standard of healthcare excellence worldwide.

Azend Pharma