Client / Customer Care Rep

Client Care Representative / Dispatcher
Exciting Opportunity Alert Are you confident on the phone, organized, and motivated by results? Do you enjoy helping customers while also driving bookings and keeping a fast-moving schedule full? We're a growing, family-owned HVAC company looking for a Client Care Representative / Dispatcher to be the heartbeat of our daily operations. This role is critical — you are often the first voice our customers hear and a key driver of revenue, efficiency, and customer satisfaction. You will be expected to convert calls into booked appointments, maximize schedule efficiency, and support our technicians by keeping the day running smoothly.
Consistent Schedule: Monday–Friday, 40 hours per week, weekends off
Sales-Driven Incentives: Your performance directly impacts your pay. When you book well, optimize the schedule, and help the team win, you get rewarded.
This role can grow into leadership, operations, training, or customer experience management as the company expands.
The Client Care Representative / Dispatcher manages inbound and outbound calls, converts opportunities into booked service appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team.
Answer inbound calls and confidently convert inquiries into booked service appointments
Communicate clearly with technicians regarding schedules, job details, and customer needs
Maintain accurate customer notes and scheduling data in CRM/software
Handle customer concerns professionally while protecting the schedule and revenue
Support the team in delivering a five-star customer experience
Strong customer satisfaction and clear communication
Technicians supported and set up for success
High school diploma or equivalent
Prior experience in customer service, call center, dispatching, or inside sales preferred
Professional phone presence and positive, accountable attitude
Comfortable using computers, scheduling software, and CRM systems
If you enjoy winning on the phones, being part of a team, and getting paid for performance, we'd love to meet you. Apply today and help us deliver exceptional service—one call at a time.