Head of Operations & Business Management

We are seeking an experienced and dynamic individual to join our team as a director of operations which leads people, and directs and drives change with systems and processes. In this role, you will play a pivotal part in driving the success of our organization by providing leadership to our team on shift through coaching and hands-on training. As a restaurant director you will also lead an area of the business (food safety, food quality, facilities, or guest experience) through organization of systems and processes that direct and drive results that achieve the organization’s goals.

Qualifications:

College degree in management and leadership or 5+ years of leadership experience

Strong understanding of organizational development and leadership principles

Track record of being a strategic planner, ability to develop and implement comprehensive plans to achieve organizational goals and objectives.

Must be proficient in Microsoft Word, Microsoft Excel and Google Drive Suite.

This position is ideal for former Chick-fil-A shift leaders and trainers

Personal Requirements

Self-disciplined

Takes initiative

Pleasant, polite manner and a neat and clean appearance.

Exemplary time management skills

Punctual and dependable

Problem solver

Good communication skills with a diverse staff

Working conditions:

Ability to work in a fast-paced environment and multi-task

Hours may vary if the manager must fill in for his/her employees or if emergencies arise (typical work week = 40 hours).

Flexibility in scheduling is required, including the ability to work both morning and evening shifts if necessary

This position involves administrative tasks and restaurant duties during scheduled shifts.

Position involves standing for extended periods and lifting, moving products and supplies

Primary Responsibilities

Attends store meetings & parties

Uphold team to store policies and expectations

Consistent execution of daily, weekly and monthly operations in both FOH & BOH

Assist in the development of shift managers and area managers

Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities

Foster open and transparent communication channels within the organization

Build strong relationships with key stakeholders, both internal and external

Implement strategies to improve team performance, motivation, and overall job satisfaction based on key performance indicators

Stay updated on industry best practices and incorporate relevant content into training materials

Performs other duties and responsibilities as required or requested

Compensation and Benefits

$20+ an hour

Opportunity for monthly bonuses based on team and individual performance

Optional enrollment in health benefits, dental, vision, and/or life insurance (required 90 day waiting period)

Optional enrollment in 401K benefit with employer contribution up to 4% (eligibility requirements)

Uniform shirts provided

Complimentary meal(s) on shift

Chick-fil-A corporate scholarship or tuition assistance opportunities

Optional free college tuition through Point University

Available telehealth and mental health benefits

Working at a Chick-fil-A® restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

#J-18808-Ljbffr Workstream