Full Time - Client Services Rep

HOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. HOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Title: Member Service Representative

Department: Retail Operations

Job Classification: Non-Exempt, Full-time

The Member Service Representative (MSR) is responsible for a wide variety of branch operations. MSRs are responsible for building strong member relationships and contributing to HOPE’s sales and service objectives. This position is in the HOPE branch network’s various locations.

Establish and maintain member accounts

Provide service excellence to stakeholders

Process all member accounts accurately, timely, and manage member exceptions

Own and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to management

Adhere to all HOPE policies, procedures, and security protocols

Adhere to all regulatory compliance requirements

Perform a variety of administrative duties including but not limited to answering telephones, typing and filing, attending meetings, report production, etc.

Authority to open and close member accounts

Customer Focus - Knowing the (internal and externa!) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.

Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; Bachelor's degree in business or related area preferred

1+ year experience in banking/finance in areas related to job requirements

Customer service experience

High school diploma or GED required

Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Employee will frequently travel to various branches within the company’s market

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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