Head of Business Operations - Remote

Location: Remote/US-Based(with quarterly travel)
Are you energized by leading remote teams, optimizing systems, and driving financial performance?
Do you believe in holistic care, digital innovation, and building scalable infrastructure?
We’re a rapidly growing health and wellness company with multiple business units, including a direct-to-consumer eCommerce platform, digital education, virtual care services, and a flagship clinic in Southern California. Projected to reach $10M in revenue this year, we’re seeking a Chief Operating Officer to partner with our CEO in scaling operations, refining systems, and building a high-performing team.
You’re the ideal candidate if you love translating vision into action, managing cross-functional teams, and building infrastructure that supports growth and expansion. Learn more about our business HERE.
Own daily operations across eCommerce, digital courses, telehealth, and clinic functions
Lead product launch execution across creative, technical, inventory, billing, and customer care
Align cross-functional teams (marketing, fulfillment, customer care, product) on launches and campaigns
Team Management & Culture
Hire, coach, and manage department heads and direct reports
Scale and support remote teams with clear accountability and collaboration
Foster a culture of innovation, transparency, and continuous improvement
Strategic & Financial Oversight
Systems, Process & Compliance
Create and maintain SOPs, runbooks, and training materials to reduce rework and increase velocity
Manage contracts, vendor relationships, and operational risk
Develop AI literacy across operations
7+ years in senior operations leadership, ideally within DTC, ecommerce, subscription, or wellness industries

• Proven success managing large remote teams (15–50+ headcount)
• Strong background in supply chain, digital platforms, and customer lifecycle optimization
• Demonstrated success scaling businesses through systems design, automation, and process improvement
• Hands‑on experience with Shopify Plus and subscription platforms (e.g., Technical & Financial Skills

Strong financial acumen: P&L management, forecasting, cost control, and departmental budgeting
Skilled in project management and process design (ClickUp preferred)
Experience integrating and governing tools such as Simplero, GoHighLevel, Klaviyo, QuickBooks, and BI dashboards
Exceptional communication, leadership, and change management skills
Passionate about wellness, consumer empowerment, and digital innovation
Comfortable with quarterly travel to California and overlapping Pacific time hours
Alignment with holistic medicine and openness to supporting vaccine‑injured and non‑pharmaceutical approaches
Ability to travel 5-6 times a year
Flexible work schedule availability to support a multi‑time zone team
Access to a computer
First Projects
Lead financial restructuring and departmental budgeting to reduce payroll and improve margins.
Transition new corporate contracts and optimize payroll.
Document SOPs for launch and subscription operations; Emotionally intelligent, constructive in conflict, and aligned with our mission to help people outside conventional Western medicine.
Must be supportive of holistic, naturopathic, and data‑driven integrative care.
You have a series of short job tenures that suggest stepping‑stone behavior.
You have a strong allopathic‑only medical orientation or dismissal of holistic approaches.
You lack demonstrable success in cost control or scaling remote teams.
Software Utilized by Company
ClickUp, Simplero, Shopify (Shopify Plus), GoHighLevel, WordPress, QuickBooks, Slack, Google Drive, Klaviyo, Loop/Recharge, AfterSell, Looker/Triple Whale (BI dashboards), and various feed/ERP and multi‑market plugins.
Federal holidays observed; company shutdown around July 4 and Christmas (on‑call expectations).
Perks - free access to courses, employee pricing on supplements and clinic treatments, and select clinical service access.
Integrity, Transparency, Empowerment, Innovation, Process Improvement

To apply, please fill out an application at:
Initial Application
Skills Application