Merchandisers / Retail Merchandise

Retail Operations

Store Code: Store 00237 Managers (7207808)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeast and Mid-Atlantic states.

PRIMARY PURPOSE Provide quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.

DUTIES AND RESPONSIBILITIES Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience

Maintain proper Specialty Merchandise product level according to standard practice while controlling backroom inventory and maintaining proper shelf conditions

Ensure that back stock is properly maintained

Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

Maintain a complete understanding of and adherence to company guidelines, policies and standard practice

Understand and follow Food Safety and Workplace Safety guidelines and procedures

Observe and correct all unsafe conditions that could cause associate or customer accidents

Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty

Ensure compliance with local, state and federal regulations

Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

QUALIFICATIONS High school graduate or equivalent preferred

Excellent interpersonal, organizational, communication and customer service skills

PHYSICAL REQUIREMENTS Ability to use computers and other communication systems required to perform job functions

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

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