Care Advocate Nurse

Department 85042 Wake Forest University Health Sciences - Academic Public Health Sciences: Epidemiology

Department 85042 Wake Forest University Health Sciences - Academic Public Health Sciences: Epidemiology

Status Full time

Schedule Details/Additional Information 1st shift

Major Responsibilities The Care Advocate Nurse (RN / LPN) will work with with patients’ primary care physician team/office, hospital care managers, Care Transitions Team, post acute care managers, and RN/SW care partners aimed at providing a model of patient care that ensures the delivery of quality, efficient, and cost-effective healthcare services. They may work embedded within an APP/AMG PCP or OB/specialist practice, or telephonically working with a care team.

Contacts the patient and completes the questions in the department initial assessment within the department's EMR following department guidelines on content and timing. Completes the case criteria that recommends the case type- complex care management, disease management or care coordination based upon the results of the initial assessment.

Communicates pertinent clinical and nonclinical patient information to physician by phone, email, practice EMR to affect appropriate outcomes.

Develops and implements a Plan of Care for each patient from the outcome of the initial assessment, knowledge of the PCP and SCP's treatment plan including the patient's goals of care. The care plan focuses on the patient's active conditions and goals/interventions are prioritized using the clinical vulnerability that could result in potentially avoidable utilization. The care plan must also include barriers to reach the goal, timeframes and action steps to meet each goal. The LPN Care Plan is reviewed and approved for accuracy and completeness by a licensed RN/SW within the department.

Utilizes evidence-based guidelines and protocols to educate/coach patient regarding resources, healthcare navigation, care needs and disease process.

Collaborates with inpatient/SNF/HH care managers on difficult or complicated cases to facilitate a timely discharge and smooth care transitions between inpatient, SNF and homecare . Complies with department standards and guidelines of handing in information to the Inpatient Care managers within 24 hours of admission as well as member contact within 48-72 hours after members are transitioning from hospital or SNF home to promote safe transitions of care.

Monitors member progress against the established plan of care to promote early intervention in acute situations. Patient contact frequency is determined by the care plan action steps and can range from daily, but no less than monthly. Reviews the plan of care monthly and adjusts the plans needed by identifying and overcoming barriers to care. Any changes to the patient care plan is re-reviewed by a licensed RN/SW from within the department.

Demonstrates effective patient-engagement techniques, to maximize patients engaging and maintaining their active participation in care management . Demonstrates focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary health care team, community agencies, employers, patients, and families with diverse opinions, values, and religious and cultural ideals.

Collaborates with contracted/noncontracted vendors, community agencies/resources to provide timely services including quality outcomes, patient and physician satisfaction, cost and service levels. Coordinates and implements referrals by communicating directly with physician, patients/families, vendors, employers, agencies, HMOs, Medical Director, UM staff, Hospital Staff and other appropriate ancillary providers on a regular basis.

Integrates evidence-based clinical guidelines, preventive guidelines, protocols, and other metrics in the development of patient care plans that are patient-centric, promoting quality and efficiency in the delivery of healthcare for the population served by Advocate Care.

As delegated by their licensed supervisor or assigned PCP, the LPN CC ,manages timely completion of activities and file documentation according to written procedures to ensure all necessary MCO and regulatory timeframe and content requirements are met. Receives clinical oversight by a licensed RN or SW from within the department; is directly accountable for assigned caseload and physicians practice(s) and ensuring the department and regulatory requirements are met.

Monitors and follows up on all cases, utilizing a tickler file, EMR, CM workflow software, including documentation of outcomes within department guidelines.

Upon approval from his/her supervisor, work hours are adjusted to ensure completion of department guidelines, regulatory requirements as well as meeting patients face to face at their scheduled appointments or at their convenience. This may involve before 8am, after 5pm or Saturdays.

Understands and contributes to the department's defined Advocate Care measures and department KRAs

Cognizant of and participates in assigned region, PHO site statistics, focus review, and KRA goals and actions.

Cognizant of and participates in work efforts that will affect the CM's assigned practice's metrics to further refine the delivery of care model to maximize clinical, quality, and fiscal outcomes.

Effective communication with internal and external customers and care providers in a positive and professional fashion in order to promote patient/provider satisfaction, quality of care delivered and an increased awareness of appropriate utilization. Customers include but not limited to: External: primary care office team, inpatient care managers, hospitalists, specialists, community agencies and providers, employers Internal: Department CM Assistants and CHWs, Care Transitions Nurse Navigator (CTTN) Department medical directors, director, case management services, manager, case management, supervisor, case managers, referral technicians, PAN/HH/Palliative Care care continuum team members, peers

Collaborates and communicates with department RN/SW CMs, CM Assistants and CHWs in the outreach process and ongoing management of CM's patients

Collaborates and communicates with continuum care partners-PAN, HH, Inpatient CM, UM, OON, CTTN team members to keep all care team members apprised as needed.

Refers members to appropriate disease management and or quality improvement or pharmacy programs (CHF, asthma, DM).

Participates in physician/office, staff, employer orientation/update seminars.

Participates in department projects as requested. Prepares statistical data as requested, Attends other committee meetings as requested.

Participates in the implementation of clinical quality improvement projects geared to high risk population(s).

Follows complaint and grievance process for all complaints related to medical management.

Demonstrates time management, verbal and written communication skills, listening skills, problem solving and decision-making, priority setting, work delegation and work organization to complete timely and quality work.

Licensure Nurse, Licensed Practical (LPN) or Registered Nurse (RN)

Education/Experience Required RN, BSN. 4-5 years of clinical experience with 1-2yrs of which in IPA, PHO, or HMO setting performing UM case management or referral authorization.

-LPN with 4-5yrs of clinical experience. 1-2yrs of which in IPA, PHO, or HMO setting performing UM case management or referral authorization.

Knowledge, Skills & Abilities Required competent Computer navigation skills Ability to demonstrate excellent oral, written and interpersonal skills. Critical thinking skills and ability to analyze complex data sets required

Active licensed LPN/RN

Our Commitment To You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Opportunity for annual increases based on performance

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

full-time, part-time, per diem, temporary, etc.); About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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