Head of Recruiting & HR

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Human Resources Director

Performs high-level leadership and oversight of Quality Connections' human resources functions under the general supervision of the Chief Administration Officer. This position is responsible for recruitment, employee relations, benefits administration, compliance, workforce planning, and HR operations. The Human Resources Director develops systems that attract, develop, and retain exceptional employees while ensuring compliance with all applicable employment laws and organizational policies. This position supervises HR administrative staff and partners with organizational leadership to strengthen culture, develop future leaders, and support organizational growth. Talent Acquisition & Workforce Development

Develop and maintain effective recruitment strategies and talent pipelines.

Oversee hiring, onboarding, and orientation processes.

Partner with managers to support hiring decisions and workforce planning.

Monitor hiring and retention metrics and recommend improvements.

Build partnerships with colleges, workforce agencies, and community organizations to strengthen recruitment efforts.

Employee Relations & Organizational Culture

Support supervisors with employee relations, coaching, conflict resolution, and performance management.

Develop and implement employee engagement and retention initiatives.

Leadership Development & Training

Develop training programs for new supervisors and managers.

Support succession planning and leadership development initiatives.

Coordinate, provide, and refine training & certifications.

Human Resources Operations & Compliance

Ensure compliance with all federal, state, and local employment laws and regulations.

Oversee personnel records, onboarding documentation, and HR systems.

Administer Workers' Compensation, unemployment claims, and employment records.

Identify and mitigate organizational HR compliance risks.

Benefits & Administrative Operations

Supervise HR administrative and front office personnel.

Support organizational projects and process improvements that strengthen HR operations.

Human resources principles and best practices

Employment law and regulatory compliance

Recruitment, employee relations, and performance management

Benefits administration and HR operations

Payroll coordination and HR information systems

Standard office practices and business communications

Building effective teams and recruiting high-quality employees

Coaching supervisors and resolving workplace issues

Developing practical HR systems and processes

Managing multiple priorities while maintaining confidentiality

Bachelor's Degree in Human Resources, Business Administration, Organizational Leadership, or a related field; OR any equivalent combination of education, training, and experience demonstrating the ability to perform the duties of the position.

Five (5) years of progressively responsible experience in human resources, administration, or organizational leadership, including supervisory experience, preferred.

Must possess a valid Arizona driver's license with a clean driving record (past three years) and be eligible for a Class 1 Fingerprint Clearance Card.