Head of Business Operations - Remote

Business Operations Manager
Remote

Operations / Full-time

At Offchain Labs, we aren’t just building products: we’re leading a movement. We’re pioneers in blockchain scalability and security, transforming how the world interacts with decentralized applications. We’re seeking a collaborative Operations professional to support day-to-day business operations and partner with People Ops, Security and Finance to help the company scale efficiently. You will manage procurement requests, coordinate equipment ordering and delivery, and act as a cross-functional liaison to improve processes and ensure smooth operational execution.

Triage the Procurement Request Pipeline - Clear backlogs and prioritize incoming requests by urgency, business impact, and timelines, ensuring procurement items move through to completion with clear ownership and visibility.

Equipment Issuing & Delivery Management - Manage end-to-end issuing process for team members, including preparing, assigning, documenting equipment, coordinating handoffs, and maintaining accurate inventory records.

Expertly Support Specialty Projects - Join projects as needed to define deliverables, manage timelines and processes, and bring structure and clarity to ambiguity to keep initiatives moving forward.

Drive Process Improvement - Identify opportunities to streamline, scale, and better document operational processes, implementing improvements that increase efficiency and support company growth.

2+ years experience in a Business Operations role or similar position.

2+ years of customer service experience, managing both high-volume and critical requests.

Experience using task management platforms (Asana, Linear, etc).

Strong experience coordinating multiple high-priority projects, ideally leading or contributing to a 0-1 software implementation or other high-impact internal project.

Advanced proficiency in Excel.

Expert-level Excel skills, including the ability to perform complex data analysis.

Experience working with budgets or financial planning.

Remote-first global workforce + NY office.

Professional reimbursement program (facilitates industry conference attendance, certifications, and more).

Medical, dental & vision coverage (US + some other countries).

401k retirement plan + company match (US only).

Home office set up / ergonomic equipment program.

At Offchain Labs, we believe that diversity, equity, inclusion and belonging are essential to our success. We are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.

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