Bartender/Guest Services

Bartender

Role Purpose

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

Key Responsibilities & Accountabilities

Maintains a warm, welcoming, “Corner Bar” atmosphere.

ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

Properly and promptly prepare, garnish, and serve drinks to Guests.

Engages with Guests by making drinks in front of the Guest using working flair.

Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.

Upsells Guests on food or drink items when appropriate.

Keeps a clean, organized bar area.

Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.

Following all relevant brand standards for service.

Builds Guests count by promoting specials and building a regular clientele.

Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cutoff an intoxicated Guest when necessary.

Key Decisions

Influences

Following standards for Responsible Alcohol Service

Guest Experience

Measures of Success

Consistently fulfill the Key Responsibilities and Accountabilities above

Guest satisfaction scores

Successfully complete revalidation as outlined in the annual “World Bartender Championship” CompetitionManual

Keeping a clean and presentable Bar area

100% Recipe adherence

100% Cash handling adherence per company policy

Qualification Requirements

Must be dressed neatly and well groomed in company approved dress code at all times

Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment

Must follow standards of Responsible Service of Alcohol

Must meet local jurisdiction requirements, including but not limited to obtaining required certifications

Must be able to operate P.O.S. system , make change correctly and make credit card transactions

Must be able to calmly respond to angry Guests and notify a Manager

Must be able to pass initial and annual validation

Must be able to respond clearly to Guests’ requests

Must be able to hear well amongst loud background noise

Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

Must be able to stand during entire shift

Must be able to reach, bend, stoop, shake, stir and wipe

Must be able to frequently immerse hands in hot water (every 5 minutes)

Expert Instigators – Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.

Remembers the names and favorite drinks of regular Guests.

Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.

Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated.

Makes the bar an attractive and exciting place to visit.

Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.

Able to read Guests needs and feelings and tailors their approach to match their mood.

Communication – Creates an environment of ongoing, open, back-and-forth dialogue with coworkers and Guests.

Interacts in an open, sincere manner to build rapport with Guests and Team Members.

Uses tact in their interactions with Guests and keeps conversation positive and productive.

Listens attentively and actively and responds appropriately.

Asks open-ended thoughtful questions to create two-way conversations.

Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.

Flair & Salesmanship – Sells the TGI Fridays experience by creating an entertaining “show” in the bar.

Demonstrates a unique, irreverent style that is personal and memorable.

Confidently makes and serves enticing drinks Guests want.

Possesses a contagious energy that translates to Guests and Team Members.

Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.

Grows the business and expertly upsells menu items where appropriate.

Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.

Personal Ownership & Accountability – Takes ownership for the bar area, demonstrates a strong sense of personal accountability.

Knows and abides by all applicable laws and regulations around serving alcohol.

Consistently executes on standards of responsible service of alcohol.

Effectively sets up the bar before their shift in order to have everything they need on hand.

Keeps the bar area clean, presentable, and engaging to the Guests.

Demonstrates global awareness by knowing what is happening throughout the bar at all times.

Admits mistakes and takes prompt action to correct them.

Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.

Delivers consistent quality of service and energy and encourages fellow staff to do the same.

Flexibility & Stress Tolerance – Knows that anything can and will happen and is willing to mix things up anyway.

Addresses daily challenges and obstacles with confidence and a positive attitude.

Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.

Promptly anticipates and reacts to potential Guest needs and problems.

Dives into peak service situations with energy and ease.

Maintains an even-tempered demeanor and stays in control of situations at all times.

Proactively handles escalating situations in a calm, mature, and tactful manner.

Teamwork & Collaboration – Fuels an environment where everyone pitches in and gets along.

Recognizes the importance of working together to accomplish goals.

Eagerly accommodates Guest overflow from the dining area.

Actively promotes cooperation, respect, and acceptance of all Team Members.

Establishes positive and supportive working relationships with team to maintain a productive environment.

Works seamlessly with the bar and BOH staff to stay on top of Guest needs.

Serves as a role model and mentor for Team Members.

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