Head of Customer Service Center

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Director, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. The primary responsibility of the Service Director is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc. Manage employee schedules and pay plans Forecast goals and objectives for the department and strive to meet themWork with the Parts Director to ensure a timely turnaround of parts needed for internal jobsWork with shop foreman to ensure customers vehicles are serviced properly and in a timely mannerAttend Director meetings and conduct service department meetingsPrepare and administer an annual operating budget for the service departmentMaintain Asburys specified service customer pay gross profit growthMaintain technician proficiency as specified by Asbury standardsPartner with technical schools to recruit techniciansPartner with OEM and other third party vendorsHandle and resolve customer complaintsMotivate, train, develop and reward employeesCommunicate with customers about maintenance and service work needed effectivelyContinue to maintain Asbury's value, quality, and integrityProvide and maintain a safe work place and environment for employees and customersOther duties to be determined by managementStrong customer service skills are a mustMust be able to manage a team, motivate and developExperience with CDK or other automotive software requiredStrong technical aptitude is requiredProven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shopMust have 3+ years as an automotive Service Writer/Service Assistant DirectorPrevious automotive Service Management experience is requiredMust be able to manage in a fast paced work environmentMust be able to pass pre-employment screens (background & drug test)Company Benefits:Pay and Recognition:Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team members eligible)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax-free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchPet InsuranceLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities. Additional advantages:Technician Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursEmployee referral program with bonus opportunitiesINDDirectorJobFamilyServicePayTypeSalary