Temporary Part-Time Advocate

Job Description Description: *Part-Time*

About Jordan Valley Health:

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

The Patient Advocate is responsible for managing patient appointments, ensuring a seamless check-in process, assisting patients with financial and resource navigation, and maintaining accurate financial and administrative records. This role requires strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced clinical environment while promoting teamwork and meeting performance objectives.

Schedule patient appointments, follow-ups, and procedures based on provider availability and clinic protocols.
Front Desk Operations:
Maintain updated and accurate patient information in the electronic medical records (EMR) system.
Answer phone calls, respond to patient inquiries, and provide general clinic information.
Assist with daily reports, appointment reminders, and other clerical tasks as needed.
Patient Assistance & Resource Support:
Assist patients with connecting to financial assistance programs, including Medicaid applications, sliding-scale enrollments, and payment agreements.
Guide patients who have difficulties completing paperwork or understanding medical/financial information.
Educate patients about available community resources and facilitate access to appropriate services.
Financial & Administrative Responsibilities:
Cash Management:
Maintain daily cash balancing and reporting to ensure accurate financial transactions.
Handle patient payments, generate receipts, and reconcile end-of-day collections.
Consistently meet monthly individual productivity goals and key performance indicators (KPIs) as determined by Management.
Compliance & Safety Responsibilities:
Ensure strict adherence to healthcare privacy regulations, such as HIPAA, when handling patient information and medical records.
Perform all other duties as assigned to support clinic operations.
Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
Holidays:
~ Nine paid holidays per year.

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process:

Applications will be accepted on a rolling basis until the position is filled.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
1 year of progressive work experience in a medical setting preferred

• Proficient in Windows based computer program
• Excellent telephone, interpersonal, and communication skills