Head of Business Analysis and Planning

We're committed to bringing passion and customer focus to the business.Position SummaryThe Workforce Planning Manager is responsible for designing and maintaining the staffing model for the Retail Banking network, ensuring the right coverage, at the right time, to deliver both service and sales outcomes. This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network.Essential Duties and ResponsibilitiesAdminister and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting.Develop and maintain the retail staffing model aligned with transaction volume, sales activity, and customer demand patterns.Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing adjustments and efficiencies.Establish scheduling standards and governance across the retail network.Monitor adherence, scheduling effectiveness, and productivity metrics to drive continuous improvement.SkillsStrong analytical mindset with experience translating data into staffing decisions.Technical/Computer SkillsWorkforce Management Platforms (Verint preferred).Advanced Excel (pivot tables, forecasting models, scenario analysis).Data visualization/reporting tools (Power BI strongly preferred).Education and/or ExperienceBachelor’s degree in business, finance, analytics, HR, or related field (or equivalent experience)5+ years of experience in workforce planning, operations analytics, or retail banking operationsExperience supporting multi-location or branch-based environments preferredExperience with workforce optimization platforms (Verint strongly preferred)Certificates, Licenses, RegistrationsWorkforce Management certification (e.g., SWPP, ICMI) - preferred, not requiredLean or process improvement certification (Six Sigma Green Belt, etc.) a plusOther Qualifications (including physical requirements)Problem-solving and critical thinking skillsClear communication (translating data into actionable insights)Stakeholder management across Retail leadershipContinuous improvement mindsetOtherPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Skills Training:Critical Thinking, Reading Comprehension, Systems Analysis,Communication, Decision Making, Problem Solving, Project ManagementEqual Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.Kansas City, MOType: Full time