Facilitator - Sales Call Center

At Ezee Fiber, our success is built on Speed, Simplicity, and Service . We empower our employees to act with urgency, think critically, and deliver excellence in every customer interaction. Whether in the field, in the office, or behind the scenes, every team member contributes to providing fast, reliable, and straightforward connectivity to the communities we serve. We foster a culture of accountability, innovation, and customer focus where proactive, self-driven individuals take ownership in making Ezee Fiber the easiest and most trusted fiber provider in the industry.

This Corporate Trainer position will be focused on Direct Sales and will be responsible for driving the performance, development, and long‑term success of Ezee Fiber's Direct Sales organization. This role designs, develops, and delivers engaging learning experiences that equip Direct Sales Representatives and Sales Leaders with the knowledge, skills, confidence, and behaviors needed to consistently achieve sales goals while delivering an exceptional customer experience.

Working closely with Sales Leadership, Learning & Development, and subject matter experts, this role supports every stage of the sales employee lifecycle, including onboarding, continuing education, product and process training, field coaching, performance observations, mentorship, leadership development, and sales enablement initiatives. Success in this role requires a hands‑on, field‑oriented professional who is passionate about developing people, coaching for performance, and building high‑performing sales teams.

While the primary focus is supporting the Direct Sales organization, this role also partners with other L&D team members to support Inside Sales, Contact Center, and Field Operations training initiatives as business needs require.

Sales Training Development: Partner with Sales Leadership and subject matter experts to design, develop, and continuously improve new hire onboarding, continuing education, product knowledge, sales methodology, customer experience, and leadership development programs for the Direct Sales organization.

Training Delivery: Deliver engaging instructor‑led, virtual, field‑based, and blended learning programs that develop consultative selling skills, product knowledge, objection handling, customer communication, and sales effectiveness.

Field Coaching & Observations: Conduct regular ride‑alongs, field observations, side‑by‑side coaching, and mentorship sessions with Direct Sales Representatives and Sales Leaders. Provide timely, actionable coaching that reinforces classroom learning and improves field performance.

Partner with Direct Sales leaders to strengthen coaching effectiveness, performance management, onboarding consistency, and leadership capabilities through formal training and ongoing mentorship.

Performance Support: Identify knowledge, skill, and behavioral gaps through observations, performance data, and leader feedback. Recommend and deliver targeted learning solutions that improve sales performance, quality, customer experience, and business results.

Assessment & Evaluation: Measure learning effectiveness through assessments, coaching observations, field performance metrics, and participant feedback. Continuously refine training programs based on results and evolving business needs.

Training Documentation & Reporting: Maintain accurate training records, attendance, coaching documentation, certifications, and learning metrics. Provide reporting and recommendations to leaders regarding training effectiveness and performance trends.

Continuous Learning: Stay current on fiber technology, products, competitive offerings, sales strategies, adult learning principles, and industry best practices to ensure training remains relevant and impactful.

Partner with Learning & Development, Operations, Marketing, Product, Contact Center, and Field Operations leaders to ensure consistent messaging, processes, and customer experience across the organization.

Assist with the design, development, and delivery of training programs for Inside Sales, Contact Center, and Field Operations teams as organizational priorities require.

Education & Experience: (Preferred but not required) Bachelor’s degree inBusiness, Communications, Education, Organizational Development, or a related field preferred.

Minimum two (2) years of sales experience, preferably in direct or outside sales.

Minimum two (2) years designing and delivering sales training, coaching, or leadership development programs.

Experience conducting field observations, coaching, and performance development.

Experience facilitating instructor‑led training and virtual learning.

Strong knowledge of adult learning principles and instructional techniques.

Proficiency with Microsoft Office Suite and learning technologies.

Ability to travel regularly within assigned markets to support field teams.

Passion for developing people and helping sales professionals succeed.

Excellent coaching, mentoring, and relationship‑building abilities.

Skilled at delivering constructive feedback that drives measurable performance improvement.

Highly organized with exceptional planning, prioritization, and time‑management skills.

Willingness to spend significant time in the field supporting and developing sales teams.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

This position requires frequent travel to field locations, sales offices, training facilities, and customer-facing environments to conduct observations, coaching, and training. The associate must regularly move throughout office and field environments and may occasionally lift or move materials weighing up to 25 pounds.

TRAVEL REQUIREMENTS

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