REMOTE! CLIENT SERVICE REP

Client Service RepresentativeAt MFS, you will find a culture that supports you in doing what you do best. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.MFS Investment Management is seeking multiple Client Service Representatives to form a class for February of 2027. Here you will be responsible for responding to incoming telephone inquiries from various MFS clients and provide general product knowledge about financial and non-financial transactions. This position provides an excellent training program to start, with the opportunity for advancement after six months.What You Will DoResponds to incoming phone calls from existing and potential MFS clients about MFS products.Processes a variety of routine and complex financial and non-financial transactions while meeting or exceeding department standards for productivity and quality.Resolves basic account problems and questions; Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.Maintains proper documentation of telephone calls and performs additional duties as requested.Interacts with other departments within the Service Center to resolve problems and answer questions.0-1+ year of customer service experience preferred.General knowledge of Microsoft Office products preferred.Employees in this role are required to be physically present in the office.Base Salary: $25.27 per hour. This position is eligible for competitive incentive bonus.This range reflects our good-faith expectation for what we'll pay depending on the candidate's experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company-sponsored 401(k).Education Assistance: Tuition reimbursement up to $8,000 annually.Choice of medical and dental plans and an and an employer contribution into the Health Savings Account.Tax deferred commuter benefits & flexible spending accounts (medical & dependent care).Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps.Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency – if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them.At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. Applicants must be currently authorized to work in the United States on a full-time basis. MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at View phone number on click.appcast.io or email View email address on click.appcast.io is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State or local EEO law is prohibited. Workplace Discrimination is Illegal document, linked for your reference.