Full Time Lead Barista per hour

Job Summary
A Barnes & Noble bookstore is a gathering place for readers and the community. As Lead Barista, you are an integral member of the café team. You play a leadership role in guiding the team to maintain compelling product presentations and overseeing the efficient running of the Café. You are both a trusted expert and hands‑on leader, creating a welcoming environment where baristas feel supported, are comfortable bringing forward questions or concerns, and trust that you will address them promptly and effectively.

Location
NY - Albany - Colonie Centre - 2275

Classification
Full‑Time

Key Behaviors

Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.

Fill scheduling gaps when possible, being flexible and responsive to the needs of the store.

Be positive and proactive, leading by example with purpose and energy while inspiring others.

Support and consider colleagues, consistently helping others on the team.

Remain cheerful with customers, consistently going out of your way to help them.

Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately while guiding and supporting others.

Be curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling or café career.

Act as a resource for baristas and booksellers, addressing and resolving concerns and raising issues to leadership.

Prioritize resources and barista support appropriately to keep the shift on track.

Above all, enjoy being a barista.

Operational Competencies

Master drink making, food preparation, and all other tools and processes to model best practices for the café team and coach others in effective execution.

Use strong merchandising skills to coach the café team in creating and maintaining a full and vibrant bake case and adjusting displays while ensuring cleanliness and presentation standards are met.

Guide baristas in applying effective visual merchandising skills to create and maintain counter and floor retail fixtures, keeping the Café neat and tidy.

Coach baristas in speed of service at the registers and improve customer conversations, speed and accuracy.

Support baristas in receiving and unpacking deliveries and efficient, accurate stocking that follows, ensuring First‑in‑First‑Out (FIFO) practices.

Enforce daily and weekly cleaning tasks to keep the Café clean and tidy.

Support the bookfloor team with presentation standards and maintenance, ensuring high standards.

Actively coach the team to follow loss prevention procedures and maintain a safe, secure bookstore by spotting theft and effectively de‑escalating challenging situations and problematic behaviors.

Career Development

Place food and beverage orders accurately and timely, using tools and resources to keep the Café in‑stock at all times.

Complete and submit accurate monthly inventory and waste logs timely.

Coach the team in delivering effective food and beverage recommendations to customers.

Lead and support the Café’s focus on key sales objectives such as new limited‑time offers, Café promotions, Membership, etc., actively sharing this knowledge with customers and colleagues.

Use café training tools and resources to help baristas broaden their experience.

Apply knowledge of café safety, hygiene, sanitation guidelines and procedures to maintain standards appropriately.

Benefits & Compensation
Benefits for those scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 hours benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations.

Notes
An employee in this position can expect an hourly rate starting at $21.75.

#J-18808-Ljbffr Barnes & Noble, Inc.