Loan Processor (Banking)

Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary The Loan Officer plays an important role in the organization by performing a variety of activities directly related to the company’s Production functions. The role is primarily responsible, under moderate supervision, for providing quality relations with borrowers through completing the origination processing of application, loan disclosure, review files for adherence to underwriting standards; Contacts borrowers to collect necessary documentation and act as a liaison between origination staff, underwriters and customers.

Essential Functions Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans.

Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs.

Answer customer inquiries involving rates, products, and loan application status to ensure quality customer service.

Assist clients in completing mortgage applications, collecting necessary documentation, and ensuring compliance with lending guidelines.

Partners with production support teams to generate sales using company and online marketing resources. Coordinate, create, track and distribute marketing materials.

2 years tax returns

Award letters, disability, trust income, etc.

At initial contact with borrower provide needs list and complete application

2 months bank statements

Analyze credit report and financial scenario, determining appropriate loan product(s).

Review CD to ensure fees and cash at closing are consistent with commitment to Customer:

Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns.

Stay current with industry regulations, lending trends, and changes in mortgage guidelines.

Perform any other reasonable duties required by Guild Mortgage Company or Managing Loan Officer

Qualifications Education High school diploma or equivalent required.

Experience At least two years of experience in Mortgage lending or related field.

Additional Qualifications Flexibility to meet customers outside the branch.

Passionate about delivering excellence in customer service.

Demonstrated patience and professionalism when interacting with both internal and external customers.

Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

Customer Service - Proactive attention to each person

mobility in an office setting.

Manual Dexterity Ability to operate standard office equipment and keyboards

Audio/Visual Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.

Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.

Schedules Work is primarily performed during the business week, Monday - Friday

may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances

resolution requires investigation, analysis and review of professional/organizational standards

Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; guided by professional standards, desired outcomes, and project plan specifications

Statement This document describes the general content and identifies essential functions and requirements for performing this position. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is “at-will,” meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.

including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Target Salary Range: $7.2500 to $30.0000

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

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