Head of Programme Management

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost‑effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

What You’ll Do Provide leadership and management of direct and non-direct reports

Ensure business outcomes and contract goals are defined and met

Gain knowledge of and understand all aspects of the Client and the contract

Track and maintain department budget in order to meet established financial goal

Monitor Client Satisfaction beyond statistical data

Work with the Client to follow through on service issues, troubleshoot problems and concerns, complaints and education

Regularly hold and document satisfaction meetings with the Client

Identify and manage stakeholders’ expectations during all phases of the contract

Keep abreast of changes to NET program rules, regulations, and policies

Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered

Provide development and career guidance to local staff

High School Diploma or G.At least 8 years of experience managing large, profitable operations teams in a multimillion contract environment (10 years preferred)

Experience with contract implementation

Experience establishing and managing all aspects of performance management

Experience managing complex contracts with SLA’s and government compliance

Experience managing a large team of both direct and indirect reports

Experience managing employees at all levels of the organization

Strong leadership, mentoring & coaching skills

Strong conflict management skills

Strong decision‑making skills involving complex data

Strong business and financial acumen

Strong analytical and strategic planning skills

Ability to build and manage a strong team

Ability to establish and maintain operational structure

Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues

Excellent organizational skills with the ability to manage multiple concurrent projects

Knowledge of managed care, quality improvement, contracting

Proficient in Microsoft Office Suite

Bachelor’s Degree, preferred

Certified Project Management Professional or Associate Certification desired (PMI) - preferred

Experience with Lean processes; Six Sigma Certification preferred

What’s in it for you Health and Life Insurance Plans

Dental and Vision Plans

Paid Time Off and Holiday Pay

Casual Dress Environment

Tuition Reimbursement

This information reflects the base salary pay range for this job based on current national market data. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.