Head of Client Support Services

Brief Description
Are you a dynamic leader with a passion for optimizing operations and driving results? We’re looking for a dedicated Service Manager to oversee our service branch and lead it to new heights. In this role, you will be responsible for enhancing field productivity, managing schedules to maximize efficiency, and developing and implementing crane service budgets. You'll also focus on growing our crane inspection contract base while effectively managing costs. As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package, opportunities for professional development, and a role where you can make a significant impact on our company’s success.

Requirements

Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs

Develop and implement the crane service budgets

Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done

Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum

Determine staffing requirements based primarily on the labor utilization rate

Supervise all department personnel

Assist with the follow up on active service and inspection repair quotes

Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted

Assist with sales initiatives, account sales and technical expertise

Provide instruction and training to employees as required

Ensure all personnel are in compliance with safety regulations including OSHA guidelines

Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships

Provides sales support to maintain or grow existing customer relationships and gain new customers

Monitor employee and technicians' work time for payroll

Complete performance reviews, develops and manages employees

Authorize all expenditures handled directly by the service

Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch

Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop

Assist Service Writers understanding completed inspection reports to formulate quotes

Perform other duties as assigned

Education
A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.

Experience & Skills

4 years experience involving administrative, customer service or technical environment

Expert knowledge of the crane service industry

Strong time-management skills

Exceptional decision-making skills

Effective strategic management skills

Exceptional communication skills

Ability to plan and delegate

Ability to devise strategic planning

Ability to divide a task into subtasks and delegate them to their team members

Must successfully complete a criminal background check, physical, drug screen, and E-verify

Benefits

Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.

Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.

Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.

Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.

Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.

Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.

Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

EOE/Drug Free Workplace

#J-18808-Ljbffr Mazzella